Showing results for 
Search instead for 
Do you mean 
 
Help
Help
 
Unlimited, Lite & Connect broadband
From Unlimited to Lite our Sky Broadband packages are tailored to your family's needs. For advice in improving your speed, protecting your family online or connecting your device.
Reply
Frequent Visitor
newbuilder
Posts: 11
Registered: ‎04-02-2011
Accepted Solution

Sky Talk 0845 calls

Having read the tariff guide I see that UK Calls for Sky Talk are 01, 02, 0870.

 

Does this mean 0845 numbers are not included as they currecntly are in BT?

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Malcolm-M
Posts: 8,522
Registered: ‎21-10-2010

Re: Sky Talk 0845 calls

Hi newbuilder, 0845 numbers are not free on Sky Talk.

Malcolm-M
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Frequent Visitor
newbuilder
Posts: 11
Registered: ‎04-02-2011

Re: Sky Talk 0845 calls

[ Edited ]

I understand that Sky do not allow 5 digit prefixes to jump calls to another network.

 

Do they allow 0844, 0845, 0871, 0870, 0800 numbers from other networks that can be dialled and then when answered the user can enter the number in. e.g. calling a number to call another number?

 

This is routing but without the prefix.

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
LauraMac
Posts: 6,802
Registered: ‎20-12-2010

Re: Sky Talk 0845 calls

Hi Newbuilder,

This service is not available.

LauraMac
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
hana+kmal
Posts: 3
Registered: ‎16-06-2012

Re: Sky Talk 0845 calls

I have called the sky customer service 084424 and I was told its free.  I don't understand the call charges for NGN numbers, it seems like there is no fixed charge for them according to my bill.  I thought maximum call charge for 0845 numbers are 25p.  I am really hoping sky to reduce call charges to these number because no adays all companies using these numbers and they are costing us a lot.

 

13/06/12 12:43:53Global Crossing …08450105200NGN numbers…00:01:15£0.250
13/06/12 12:45:32Global Crossing …08450105200NGN numbers…00:01:13£0.250
13/06/12 12:47:27Global Crossing …08450105200NGN numbers…00:00:45£0.190
13/06/12 13:47:34Global Crossing …08450105200NGN numbers…00:15:15£1.110
13/06/12 14:03:02Global Crossing …08450105200NGN numbers…00:00:49£0.190
13/06/12 15:12:54Global Crossing …08450105200NGN numbers…00:23:28£1.600
13/06/12 15:44:40Global Crossing …08450105200NGN numbers…00:00:08£0.190
13/06/12 15:45:03Global Crossing …08450105200NGN numbers…00:00:05£0.190
13/06/12 15:45:32Global Crossing …08450105200NGN numbers…00:00:55£0.190
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
chelsea12
Posts: 5,197
Registered: ‎20-12-2010

Re: Sky Talk 0845 calls

Hi hana+kmal

 

All 0845 numbers are charged at the normal 0845 rate.

 

Thanks 

Jane
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
Mikexx
Posts: 6
Registered: ‎18-06-2012

Re: Sky Talk 0845 calls

Thankfully providers like 1899 give you an 0808 or geographic number you can dial as an alternative.

 

I'm fast coming to the coclusion that Sky are after every penny they can get.

 

1 No outgoing call barring

2 Charge for 0845 calls

3 No prefix allowed to use another operator/carrier

 

A few years ago I had nothing but glowing reports about Sky, but no more.

 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
Mikexx
Posts: 6
Registered: ‎18-06-2012

Re: Sky Talk 0845 calls


hana+kmal wrote:

I have called the sky customer service 084424 and I was told its free.  I don't understand the call charges for NGN numbers, it seems like there is no fixed charge for them according to my bill.  I thought maximum call charge for 0845 numbers are 25p.  I am really hoping sky to reduce call charges to these number because no adays all companies using these numbers and they are costing us a lot.

 

13/06/12 12:43:53Global Crossing …08450105200NGN numbers…00:01:15£0.250
13/06/12 12:45:32Global Crossing …08450105200NGN numbers…00:01:13£0.250
13/06/12 12:47:27Global Crossing …08450105200NGN numbers…00:00:45£0.190
13/06/12 13:47:34Global Crossing …08450105200NGN numbers…00:15:15£1.110
13/06/12 14:03:02Global Crossing …08450105200NGN numbers…00:00:49£0.190
13/06/12 15:12:54Global Crossing …08450105200NGN numbers…00:23:28£1.600
13/06/12 15:44:40Global Crossing …08450105200NGN numbers…00:00:08£0.190
13/06/12 15:45:03Global Crossing …08450105200NGN numbers…00:00:05£0.190
13/06/12 15:45:32Global Crossing …08450105200NGN numbers…00:00:55£0.190

I have a transcript of a chat with Sky saying that they do have outgoing call barring.  It's not uncommon for Sky staff to be economic with the truth in order to get sales.

 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
Allan1704
Posts: 1
Registered: ‎07-10-2013

Re: Sky Talk 0845 calls

What is the actual cost of an 0845 number?

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Super User
speedyrite
Posts: 4,857
Registered: ‎21-12-2010

Re: Sky Talk 0845 calls

@Allan1704 it's currently 6.63p per minute (plus the 13.87p connection fee) to call 0845 if you're not on Sky Talk Anytime UK or Sky Talk Anytime International.


"All opinions are my own, other advice may be available and may differ from mine.
I do not work for Sky, I'm just a customer like you!
If my advice has helped you, say thanks by clicking on thumbs up"
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.