on 04-08-2013 10:34 AM
My phone has no dialing tone but the internet works fine. I've done all the troubleshooting tests and checked that the phone works at my neighbours. I've been down this raod before with internet, tv AND broadband and I don't want the usual runaround. Just fix it and stop charging me for a non existent service. I expect it to be fixed within 3 days or I will cancel my subscription. I'm fed up with sky's terrible service.
07-08-2013 06:25 PM - edited 07-08-2013 06:26 PM
I am genuinely sorry to see you having these issues. Quite a strange little one it is too, having Broadband running okay but no dial tone is unusual. If you have been through all of the troubleshooting I will escalate this issue for you and we'll get to the bottom of it.
Would that be okay?
on 21-08-2013 08:09 PM
An engineer came out and fixed the faulty connection. Now the internet is sporadic. It seems we're not to have TV, phone and internet all working at the same time. It must be difficult. What to do, is check how often the internet/phone/tv aren't working, and deduct the amount from my overpriced bill. Meanwhile, I'll be looking to change my supplier. I spend more time complaining to sky than using their service.
21-08-2013 09:40 PM - edited 21-08-2013 09:42 PM
i too have internet and tv but phone not working. the phone will ring but when i answer it , there is no answer and i have no dial tone. can not make or receive calls
on 29-12-2013 11:31 AM
Hello I Have the same problem that phone line has no dialing tone but internet works fine. BT said the line is fine (who I rent the line off) but sky also say that skytalk is working. What can you do - as this seems to be a problem reported by sky customers - please could you fix.
on 04-01-2014 10:09 PM
on 07-06-2014 01:20 AM
I also have a similar problem. No dial tone and unable to make or receive calls, but my internet is still just about working, all be it at only 1.5mbps, normally around 12mbps.
on 07-06-2014 02:34 PM
Sorry for the delay in getting back to you. This is not good to see you have no dial tone.
So I can assist you further with this matter can you please complete the No Dial Tone troubleshooting steps please? Please let me know if there is any reported outages affecting your services, you can check this here.
on 08-06-2014 06:06 PM
09-06-2014 10:02 AM - edited 09-06-2014 10:03 AM
I have the exact same problem, lost any phone connection last Thursday or Friday. No dialling tone, no incoming calls, nothing.
Have tried different phone in the socket, no use.
Broadband still works but is slower than usual.
Have tried numerous times to contact Sky via LiveChat but it is always busy.
on 09-06-2014 03:35 PM
Hi DonnaH505 and PJMW,
Thanks for getting back to us.
Have you both tried taking the faceplate off and plugging your phone directly into the test socket as shown on the No Dial Tone page that Ross linked you to?
When you do this do you get a dial tone?
on 09-06-2014 04:08 PM
I don't have a test socket: there is no line across the socket.
I have tried a different phone in the socket and it makes no difference.
If I phone our number from my mobile it appears to be ringing but no sound comes from the phone and there is no dial tone when you try to call out.
on 09-06-2014 04:30 PM
Well I have the opposite now! We had no phone for over a week last year. Sky said it was a BT fault, BT said it was a Sky fault. I could see from all the forums messages at the time that it was obviously a Sky problem as so many people had it, just like it seems is happening now. My phone was eventually fixed by a BT chap doing something on the exchange for me but it WAS a Sky problem. All this weekend we've had REALLY slow broadband. I tried to download a 1 hour show from On Demand but gave up when it was still downloading after 1 hour! This does seem to happen in waves, everyone in an area has no phone or no broadband or none of either for a week to 2 weeks, Sky denies all knowledge, has no extra staff on to answer calls, you wait forever (on your mobile phone as you can't ring out) then don't get compensation for no service for 2 wks! We've been customers of Sky for 14yrs - have multi-room, HD, Sky Sports as well as phone & broadband but we're going to move to Virgin. The last straw (after the phone issues) was a few wks ago when we asked why we didn't have HD on our Sports channels any more. We were told that was only for the 1st 6months of paying for HD then we need to pay extra! So we already pay for Sky Sports, already pay for HD, already pay for multi-room & they want more? Mr. Branson sends us literature about joining him every month as we have Virgin fibre optic in our area so I'll be calling him very soon (whilst my phone still works!!)
on 09-06-2014 09:13 PM