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Occasional Visitor
carly192
Posts: 1
Registered: ‎25-07-2013
sky hd box green light on but no picture

My sky hd box had a fault and I was unable to view listings, record programmes or view my recorded programmes, after reading the sky help section it told me I had to do a planner rebuild, I followed all the instructions but now the light on the box is green but there is no picture at all??? I then tried the turning off the power holding the back up button etc about 5 times but still nothing, please help???

Other Answers: 2
Retired Staff Member
Joss-91
Posts: 652
Registered: ‎27-05-2013
Answered

Hi carly92,

 

Can I check if everything is now sorted?

 

Let us know if you need any further help.

 

Thanks,

 

Super User
caesarome
Posts: 43,507
Registered: ‎27-10-2010
Answered

carly192 wrote:

 I then tried the turning off the power holding the back up button etc about 5 times but still nothing, please help???


When turning off and then holding down the backup buttopn on the box you need to then turn the box back on but keep that button held down until you see the on screen message.

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