Help
Help
 
Answer
Occasional Visitor
Frank+Bolton
Posts: 1
Registered: ‎07-03-2013
Replacement sky hd box

I am experiencing problems with my sky hd box

Have had asistance via sky on telephone to rectify problem however still not reliable 

Auto record not working - listings dont appear consistently - screen freezing intermittently 

 

I have a replacement box in my possession 

 

Can I pair my existing viewing card to the new unit 

 

If not I have been quoted £40 for engineer call out - this is via sky and has been discounted as I am a loyal and full package customer of many years standing. 

 

Does this call out charge include the cost of replacement box if required?

 

Thank you - Tony 

 

Other Answers: 1
Super User
Mark39
Posts: 18,809
Registered: ‎30-11-2010
Answered

Yes, call Sky to pair your Viewing Card with the replacement box.

 

Otherwise, yes, a callout will result in the engineer doing whatever is necessary to get you working again correctly, including providing a refurbished box as replacement for your faulty box.