on 07-03-2013 01:48 PM
I am experiencing problems with my sky hd box
Have had asistance via sky on telephone to rectify problem however still not reliable
Auto record not working - listings dont appear consistently - screen freezing intermittently
I have a replacement box in my possession
Can I pair my existing viewing card to the new unit
If not I have been quoted £40 for engineer call out - this is via sky and has been discounted as I am a loyal and full package customer of many years standing.
Does this call out charge include the cost of replacement box if required?
Thank you - Tony
on 07-03-2013 02:05 PM
Yes, call Sky to pair your Viewing Card with the replacement box.
Otherwise, yes, a callout will result in the engineer doing whatever is necessary to get you working again correctly, including providing a refurbished box as replacement for your faulty box.