Sky.com, My Sky and Sky Apps

[rolaren]

With Store & Share closing, does that mean you will no longer be offering a print service? How do I download my photos back to my computer. Ive been all round the site and I cannot find how to do it.

[caesarome]

There is some information about this here:

http://helpforum.sky.com/t5/Sky-com-My-Sky-and-Sky-Apps/Store-amp-Share-Important-Announcement/m-p/1...

[PaulEK]

http://helpforum.sky.com/t5/Sky-com-My-Sky-and-Sky-Apps/Store-amp-Share-Important-Announcement/td-p/...

According to this thread you just click on each file and save them back down again. The store and share system is only a backup system and should never be used as primary storage. I use picasa with my gmail space and find it simple and reliable.

[Malcolm-M]

Hi rolaren, while store & share will be closing and you should download any photos or other files we will still be operating the Sky Photos service.

[Hillzy]

I got the email saying the service was closing, but I can't sign in, it says the service is having problems, but I can't remember even signing up for it, and now can't even check if I have used it at some time! Help me! Tell me if I definitely if I have an account with Store and share?

[caesarome]

The only way you are going to find out if you have used Store and Share and have an account is to contact Sky:

http://www.sky.com/helpcentre/contact-usV2/index.html

[joecon]

I know I have an account but haven't been able to get into it for months. I keep getting the error message that the site is busy and to try later, been doing that. So now instead of being busy it will just be closed!!

I hope I can get into the store and share account before it closes just so I can be sure there is nothing there I need, I back most things up several places but had a PC crash a while ago and have been trying to check this backup site since.

[Cmaca]

Every time I try and access Store and Share to remove my photos I am told...

Please be patient...

The Store & Share service is currently experiencing some delays. Please try again later.

If you need any help, please contact support@skystoreandshare.com

I have been trying since the first email was sent out warning us it was going to close. 

How can I download my photos to my computer if I can't get to them?

I am running out of time, and patience!

[LauraMac]

Hi joecon & Cmaca, 

Thank you for posting and sorry for the late reply. 

Can you please advise if you are still having issues removing items from store and share? 

[Murph75]

I have been trying for over 8 weeks to retrieve my photos. With, I am sorry to say, very poor assistance from your support. I have uploaded over 5,000 family photos to your site and have paid you SKY to keep them safe.  They were not all backed using backup manager, as I have uploaded them from many locations and devices.  I REALLY need to down load these images and, despite my numerous requests, all I get told is that I should downlaod backup manager to use that,  I have an XP pro pc and followed your instruction 8 weeks ago and nothing happened.  It asked if I wanted to restiore a backup however as I have just downloaded it I have not got a a backup. In 8 weeks the ONLY resonse I have received from your support is to ask me if I am sure I am not using windows 7 as it doesn't work on windows 7!

I am sending a copy of this email and all previous correspondence to Ofcom and also to the Office of Fair Trading. Please contact me by return to confirm how I can download my photos using the dowload manager before the close of play tomorrow.

[lainys]

Evening Murph75,

I am really sorry to see that you are still having issues with Store and Share. 

Can you please contact the Store & Share team by e-mail to support@skystoreandshare.com providing them with your Sky ID & Username. They will also need to know what account you have i.e starter, standard or premium.

I understand how frustrated you must be however we are unable to resolve your issue via the forum.

Please let me know how you get on.

Regards