Sky.com, My Sky and Sky Apps

[KezJona0]

We ordered Sky TV which was fitted on Thursday. We moved in today and I thought I would just confirm my billing, we got the big deal with sky when we inititially ordered it where we got the followingfor £40.00.

1) Sky TV with free HD box and installation.

2) 3 packages (music, documentary and variety)

3) Evening and weekend calls

4) Unlimited boradband

The woman on the phone confirmed it would total to £40.00 with like 3 months of unlimited broadband which was £7.50 so for the first three months we would have a bill of £32.50. However, my bill online is trying to state that I owe £62.25 and an e-mail I got which intitially raised the concern said the following:

• Your subsequent monthly payments once all your offers have finished will be £22.58, which will be collected on or just after the **/**/****.
• This first payment includes the following subscriptions, plus any pre-payments or charges you may have incurred since your Sky TV went active:

Date	Description	Amount (£)
10/03/2011 - 09/04/2011	1571 - Voicemail	£0.00
04/03/2011 - 09/03/2011	1571 - Voicemail	£0.00
10/03/2011 - 09/04/2011	3 Pack with Movies 1 with Viewing Subscription Discounted (standard price=£29.50)	£10.00
04/03/2011 - 09/03/2011	Caller Display	£0.00
10/03/2011 - 09/04/2011	Caller Display	£0.00
10/03/2011 - 09/04/2011	Sky+ Subscription	£0.00
10/03/2011 - 09/04/2011	Sky Broadband Unlimited with #5 off Broadband each month if taken with Talk (standard price=£12.50)	£7.50
08/03/2011 - 09/03/2011	Sky Broadband Unlimited with #5 off Broadband each month if taken with Talk (standard price=£12.50)	£0.53
04/03/2011 - 09/03/2011	Sky Talk Freetime	£0.00
10/03/2011 - 09/04/2011	Sky Talk Freetime	£0.00
04/03/2011 - 09/03/2011	Sky Talk Line Rental with Line Rental Discounted (standard price=£11.25)	£0.80
10/03/2011 - 09/04/2011	Sky Talk Line Rental with Line Rental Discounted (standard price=£11.25)	£3.75

Your future monthly payments

• Your subsequent monthly payments once all your offers have finished will be £53.25.

Now I do not understand as we worked it out with all the line rental that we would be paying £40 a month and even three different people we spoke to before ordering agreed. So why is my bill a higher amount?

Any help here would be great. I tried ringing Sky as they claim to be open 24/7 but my only options on the customer service number were automated fields.

Thanks

Kez

[PaulEK]

Your bill covers 5 weeks not 4 which is why it is higher than expected.

[KezJona0]

Hi Paul!

Thank you for your response. I spoke to them about it on the phone this morning and they said my bill will be £44 something so to ignore the other e-mails and what my account is saying. I think my first bill will be higher but I am not sure why they are making the first one higher than it should be.

Kez

[kelly23]

hello can u help me understand my bill from 22/3/11-7/4/11 sky talk line rentail was £6.17 then on the 8/4/11-7/5/11 it is £11.25? can u tell me why this is diferent and how come both are on the one bill? thankyou so much.

[Malcolm-M]

Hi kelly23, you can view your bill on My Sky by clicking on view my bill and if you have any queries there is a live chat option to speak directly to an advisor.

[caesarome]

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kelly23 wrote:

hello can u help me understand my bill from 22/3/11-7/4/11 sky talk line rentail was £6.17 then on the 8/4/11-7/5/11 it is £11.25? can u tell me why this is diferent and how come both are on the one bill? thankyou so much.

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When did you join Sky Talk ?

[Ukeria-+Obekuta]

Dear Sir/Madam,

My broadband each month is #5.00 (Everyday lite)which I hardly use regularly.

The Sky Subscription each calendar month is $24.50.

All I asked for was to add Talk Talk which I was told was #11.25 each month excluding calls made.

Why then do I have the subscription charge at #17.87 and the Sky Talk at #21.00.

All you have to do was to deduct the #5.00 broadband and add the 11.25 to my subscription bill making it #35.75 

why do I have this bill of #38.89  this was not the agreement according to my telephone conversation with one of your officer.    As a person unemployed it is difficult for people to get by now, so adding two or three pound to a bill is alot of money this day.

I would like my everyday lite broadband to remain not unlimited broadband.

Now, your Telephone line is more expensive than BT which I moved from.

Please alter this very mistake immediately.

Thank you very much.

S.kareem

[Robert]

Hi Ukeria-+Obekuta, 

I'm afraid we cannot handle account specific issues or billing queries through the forum as we would need access to your account. Please use the Contact Us page to discuss this with our Customer Help team who can access your account and assist further.

[yknip]

unresolved issue about my bill since last year is quite frustrating and disappointing. Contacting sky for every single month i recieved my wrong bill is ridiculous. I feel sad when I find out that the problem remains the same after sky costumer service encouraged me to transfer to sky line rental in view of helping me trace why premium number continue appearing in my monthly bill, in fact were not using these number hence we know how expensive will it cost to use premiun numbers. The same problem Still clearly enresolved eventhough we already moved to sky line rental, and every month were encountering the same problem that they couldnt resolved. Every single month our bill is too high to what were expecting. Until now we still have the same isssue. I dont know how are they going to resolve this matter.

[Robert]

Hi yknip, 

Problems with unidentified calls appearing on your bill which are chargeable can be difficult to track down and resolve. How often are these calls showing as being made on your bill? Is there a pattern to the numbers being called and the time of day the calls are being made, even how frequently the calls are showing as being made from your line?

If there is a pattern and this is happening frequently we recommend you disconnect all devices from your line for a period so that nothing is plugged in and leave the line without any devices connected to any sockets.

If you then connect your devices back up again (after allowing for a period of time to pass where calls from your line would appear to be happening as idenfied in any pattern) and you notice when checking your bill that these calls are still happening then please report this again to our Customer Help team as this would indicate either a crossed line or fault with the line.

If the calls stop when everything has been disconnected from the line, then it's likely to be something connected to your line making these calls and it would require a process of elimination to be carried out connecting one device back to your line at a time and monitoring this until you identify the cause.

[Pink46]

my current bill says I owe £21.50 and Sky owes me £7.00, so why am I being charged £15.95??

[Malcolm-M]

Hi Pink46, we can't answer this type of query as we don't have access to the account. You can see an explanation of your bills at www.sky.com/mysky.

[jellymouse]

hi can anyone tell me if having sky talk (the phone) is essential, as i only wanted tv & internet and the sales man told me when i signed up that the phone was free, ive just checked my bill, which seems to increase every few months !! and im paying £11.25 phone line rental for a phone i dont even use !!!!! do i need to have the phone to get the broadband ?

this lot started off as £20 a month and is now more than double and i have only the basic tv package & unlimited broadband (which was decicied by sky that i needed and they upgragded me with out so much as a by your leave ) 

im not a very happy customer and unless i can get some answers im going to have it took out as soon as the 12 month contract is up 

thanks for listening

jenni

[caesarome]

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jellymouse wrote:

do i need to have the phone to get the broadband ?

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You need a phone line to have Broadband as it is delievered to your house via your phone line. To have a phone line with anyone involves paying line rental to someone (it doesn' have to be Sky).

[shazb1102]

please can you tell me if i can bar the use of phoning mobile numbers  from my land line.  my daughter is abusing the phone by ringing her boyfriend .  thank you.