Sky.com, My Sky and Sky Apps

[Disgusted999999]

I have been trying to start using a new card since Monday 13/12.  When I evetually get through to the correct que I am cut off before I speak to an operator or in one instance after he took all details including my request to activate my card and that my box would not recognise my new PIN.  He put me on hold for 10 minutes and then cut me off.

This is a good earner for Sky at 5p/min and I cant accept that is simpleincompetence, given that there is no method of communicating by email.

[Disgusted999999]

I will be sending a written complaint (ENSURING THAT I FOLLOW SKYs CODE OF PRACTICE) to:

Complaints Manager

Customer Relations Dept.
Sky Subscriber Services Ltd.
PO Box 43,
Livingston,
West Lothian,
EH54 7DD

And so should we all !!

[Malcolm-M]

Hi Disgusted999999, I apologise if you have had problems getting through on the phone. We do not assist with account specific issues on the forum as personal information cannot be posted.

[Disgusted999999]

Yet another obsticle to make sure customers are fustrated.

I have tried online chat.  After 10 mins I still get: "All Sky Advisors are currently assisting others."

Your web site still indicates that I do not have a package.

I have issued a letter dated 18 Dec and will be following this up.

Please pass this to someone who can start to rectify this

[sharonisnothap…]

i am disgusted with the service i have received from sky over the last 6 months, i have the full package plus x3 multi rooms subscriptions on top, totalling 70 odd pound per month,

about 6 month ago sky got their teeth into me and said i did not have my multi room boxes attached to  phone lines. i explained that they have been like that since being installed years ago, this vendetta came as a result of my previous complaint, i was hounded by sky who took it upon themselves to charge me full rate for each box in the house, i.e. nearly 200 pounds per month because the multi room boxes were not plugged in to a phone socket, i explained i am a disabled customer and i could not have loose phone wires running from the living room all up the stairs and into each room, i did however ask a friend to follow sky request to do call backs from each box so they knew all 4 boxes are in my house after sky accusing me of renting them out to all the neighbours, the call backs were done on 4 occassions when sky sent me letters, i spent hours on the phone explaining to each call taker who symphatised with me and asked for the extra money to be credited back to my account, but about 4 days before the money was due to go out of my bank sky added the extra money back onto my sky account and went to my bank for over 200 pounds at a time instead of the 70 pounds i was suppose to pay, this resulted in numerous charges as they did it on more than one occassion, they are suppose to inform customers if the direct debit amount changing by writing to the customer with ten days notice which was not the case, they just tried to take more money than they should

then i had the enginer round to fit phone sockets in all my bedrooms, he spotted my red care system and said that i should be exempt from call backs, he phoned in to sky and they said oh yes she will be exempt but she has been charged for each multi room, so she is due credits, he placed the credits onto the account, but low and behold someone went along and removed them, and yes they went to my bank again asking for over 200 pounds, and yes i got more bank charges,

having been told 3 times i was exempt they changed their minds, having been told i was due credits they changed their minds, having been told i was going to get my bank charges back, guess what they havent even bothered to reply, i have been waiting 2 weeks for a call back from the customer relations and you guessed they havent even bothered,

totally disgusting, i have been a sky customer for 7 years and they are getting worse

oh and to top it i recommended a friend to sky in about august and i chased them for my 50 pound vouchers in october but again they havent honoured that promotion,

quick enough at taking peoples money or in my case too much money, causing me financial difficulites and ignoring my 50 pound request for recommending a friend

need to be shown up, i am going to watch dog in the new year, see how many other people have had to live with this like me

totally disgusted like other people

[Malcolm-M]

Hi sharonisnothappy, we do not handle account specific issues on the forum as we do not have access to personal details and these cannot be posted. If you contact us we can look into the phone connection issue.

If you fill in the form here we can look into the vouchers for you.

[Drsfashraf]

I am absolutely disgusted with the customer service provided to me from the past four days. My problem is that my sky talk was barred due to increased bill. On 18th December I managed to pay the whole bill of £330 somehow and called sky, they asked me that there is an additional pay per view charges £14.50 something which I staright away paid. After which the customer service person said it would take 72 hrs before it 'll be up and running. I called up again after 72 hrs, the person attended said that yhe previous colleague has not filled a form "which he should have done", so he dilled the form and informed me that it will be another 24hrs for the services to be restored. Now today when I called as it was after the last 24 hrs, I got the shock of my life when the person told me that "the previous ppl have sent the mail to the WRONG DEPARTMENT" and now she is sending so it would be another 72hrs or more....then I just asked to speak to one of the managers, she said that the manager will call me back...and she did...she pacified me and assured me that my matter will be resolved very soon...just now when I called the person he informed me that there is an "INTERNAL PROBLEM" and it would be couple of day ..in his words.."TO BE HONEST WITH YOU"..and when I said that in cuple of days...it will be Chritmas...he said yes but he cant give me any time,.....

In all these days I HAVE NOT BEEN SO STRESSED OUT BEFORE AS I AM NOW..as each time I have to hold for average 30 mins to be able to speak to anyone...now I have spent more than £20 on mobile top up...can call NO ONE...have to give missed calls...and the worst thing is that ITS NOT EVEN MY FAULT...and I am being penalised for being a SKY CUSTOMER..as they know I cant switch at the moment ...othe rcompanies would tak ages...again PHONE will be involved to speak to anyone...I am not being so much helpless ever in my life...Now I dont know when will this misery end....and the worst part is that ITS NOT EVEN MY FAULT...the customer service people were so inadequately trained that theu do not even know where to send the mail in the first place. Here I would also like to mention that I have just a day have responded to a mobile survey where I regard the last person good thinking that he has finally resolved the issue...but look what they have done....I would never recommend SKY now to anyone...

[CharlySkunkweed]

Sky phone service is always useless , always cutting off after being on hold for ages after giving all your details to the million-th "advisor". Don't think its a money spinner as I have Sky Talk which means my calls to them are free and it still happens to me ! Try using the online service (not virtual , a real person) its pretty instant and there's always the advantage of no communication problems with accents etc.

Oh , and have you noticed how you get offered discounts like adding movies for 3months for half price as you are a valued customer that's been with Sky for 10years ........ And then read the same offer in the newspapers for all Sky customers !  You would think after 10 years of £50 a month (at least) you would be offered a bit more ? Lets face it , Sky has the monoply on t.v. and as long as we keep paying them , i doubt they will worry about our problems , and they have that many customers , even threatening to cancel doesnt worry them now either !

[Disgusted999999]

Don't waste more than a couple of telephone calls because these don't work.

Send letters (use free Proof of Posting) and stick RIGIDLY  to the Sky Complaints Code.  Then write to Otelo or Ofcom as appropriate to the type of service you have CONTRACTED.

If enough people do this the they will improve because it makes FINANCIAL sense

[stephanie20]

Disgraceful i know exactly how you feel i've been getting the run around myself for months now, and now in what i see as a blatant attempt by sky to try an stop me airing my views  and sharing with the collective. MIRACOUSLY all the topics i have participated in all seem to have turned to  read only.

You all have a rite to know your options, how to make your complaint your voice heard, every one on here who has a genuine complaint all say the same thing SKY  ignore and dont act and treat their customers like dirt on the bottom of your shoe  me ild say lower than a snakes .............................................

[Drsfashraf]

Another day passed and my phone has not yet restored.....I am really gutted and feel trapped ....

[Disgusted999999]

Get "Anytime" deals for approx £6pm - includes 01, 02, 0845, 0870.  Try alternative numbers eg 0800 using SayNoTo0870.com.

Sign up to free MoneyExpert.com and 18185.co.uk (free UK, 6p/min mobiles, 0.5p/min USA, Europe, etc)

WRITE LETTERS OF COMPLAINT.  SEND COPIES UNTIL THEY ARE FORCED TO REPLY - keep costs down by reusing junk mail window envelopes.

Wear them down.  Beat them at their own game

[grumpy62]

The Sky help line is a joke!!! I have tried to email them to stop taking money for HD that I canceled in November. I reiceived three acknowledgent replys but no responce to my problem. Sky are quick enough to take your money for an upgrade but make it very hard by email to downgrade there service.  There is no way I will use there high priced phone line again as I can never understand the person and why should we pay for there mistakes. There should be a free phone number and maybe they will answer it quicker and not keep us on hold and then cut us off.

I have Sky on my Iphone for free until next month but can't find a way to cancel before I get charged in January, another Sky rip Off.

[mrdrag]

There's a Sky Online Chat?

[Disgusted999999]

I waited 10 minutes online to chat and I only got "...Advisors busy".  My request for an email address has fallen on deaf ears.

Much better to write letters after you have funded their phone network at 5p/min and not got anywhere.  THESE ARE EASIER TO USE TO SECURE COMPENSATION.