on 14-01-2012 10:23 PM
Arrrrrrgh! Where are my archived and sent messages???? The new format is crap, I want to access all my emails easily and I don't use chat. We have Facebook, Twitter etc for that....
Please sort it out Sky.
on 14-01-2012 11:00 PM
Please sort it out Sky.
You can easily sort it out by reading the last post back on page or clicking this link:
To change back to the old version:
on 15-01-2012 04:18 PM
This is dreadful!!!!
Please let's go back to the original format.
Plus I appear to have lost all my e-mail from my inbox etc since July 2011.
One minute it was there the next it was gone.
What have you done???
on 15-01-2012 05:19 PM
This shows you how to change it back:
on 15-01-2012 05:29 PM
I agree with all the negative comments about the new email format. I cannot scroll down to read my emails slowly, it just goes from the top to the bottom and misses out the content. The screen is a mess and for someone who is not a computer nerd , it is so difficult to understand! I need some help!!
on 15-01-2012 05:37 PM
I need some help!!
Click this link and you will see how to temporary change it back:
on 15-01-2012 07:20 PM
I was in hospital this week undergoing extensive chermo treatment and my only link to the outside world was a netbook so i could access my mails to talk to my family who were miles away. Suddenly the email system changed and I was unable to understand what you had done and how I could read my mails
My son has now reset the machine to the old style email. Please reconsider releasing this new code without further testing on all machines as it clearly doesn't work on a modem netbook running Windows 7
POOR show Sky.. Have been trying to get my son to move to you as well. Now he's had to sort this mess out for me - it's unlikely he'd ever move and if this isn't sorted soon, I will take his advice and move back to a proper service provider
on 15-01-2012 07:47 PM
I'm sorry to hear about your issues with the email format and that this has lead to your first post in the forum but welcome none the less.
We can appreciate how a change can be confusing which is why have the option to revert to the old style for a period of time. The new mail format will come back into effect in the future however.
on 15-01-2012 08:03 PM
Hi All of you other sky customer who hate the new format. WHAT A LOAD OF OLD CRAP is this and why do high tech people think we all know the in & out of a computer and how they work, why fixes sometime that works just great. Lets club together on FACEBOOK and see how many people join us in our fight to keep the old email format. Cheers cu on facebook
on 15-01-2012 10:27 PM
Get the e-mail facility back to how it was
on 16-01-2012 01:14 PM
Every time sky "improves" the service I'm left with nothing for days at a time and end up spending hours, and money, hanging on the line to call centres. Hard to imagine a less customer-aware business so we will be shifting to a genuine broadband supplier. The new email formation is not only appalling and unhelful but I haven't actually been able to open a single email since.
on 16-01-2012 01:54 PM
on 16-01-2012 04:10 PM
These comments from Sky Advisor Barry don't really seem to be addressing the issues. Sure we can all revert back to the old version for a while but (a) nobody seems to give us any indication of for how long we can do this and (b) when the new version is forced upon us is it going to be any better than the current new version. Surely there is someone in Sky who can actually come back to us with some real solid and helpful comments.