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Member
Mwchyn
Posts: 5
Registered: ‎21-02-2014
Accepted Solution

The RETR command did not succeed............................

Hello all,had this problem using Mozilla Thunderbird since yesterday.There are now 23 messages backed up that I can not recieve.

Any suggestions please ?

Thanks.

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Community Manager
Sam-R
Posts: 1,698
Registered: ‎15-11-2012

Re: The RETR command did not succeed............................

Hi Mwchyn,

 

I found this thread http://forums.mozillazine.org/viewtopic.php?f=39&t=2665721 there are some possible solutions there?

 

It looks like there may be a message with a "corrupt header" holding up the queue and the thunderbird app handles the exception differently to Outlook.

 

Hope this helps.

Sam
Community Manager (Apps & Online)
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help



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Super User
caesarome
Posts: 43,241
Registered: ‎27-10-2010

Re: The RETR command did not succeed............................

Have you tried deleting the account in Thunderbird and setting it up again ?
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Member
Mwchyn
Posts: 5
Registered: ‎21-02-2014

Re: The RETR command did not succeed............................

Thanks guys.

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Member
Mwchyn
Posts: 5
Registered: ‎21-02-2014

Re: The RETR command did not succeed............................

Tried using Windows Live Mail and the same error appeared ,also deleted and re-installed my ThunderBird account. How do you set up a webmail browser (using FireFox) ?

Thanks,

Paul

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Super User
caesarome
Posts: 43,241
Registered: ‎27-10-2010

Re: The RETR command did not succeed............................

You don't have to actually set it up, you just login to this link with your Sky username (everything before the @sky.com part):

 

https://skyid.sky.com/signin/email/

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Member
Mwchyn
Posts: 5
Registered: ‎21-02-2014

Re: The RETR command did not succeed............................

My sky username e-mail is different to my e-mail I normally use and have the problem with.

Thanks,

Paul

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Super User
caesarome
Posts: 43,241
Registered: ‎27-10-2010

Re: The RETR command did not succeed............................

Actually that was a mistake by me so use this link instead and enter the email address to the email account you want to access:

 

http://mail.yahoo.com

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Member
Mwchyn
Posts: 5
Registered: ‎21-02-2014

Re: The RETR command did not succeed............................

Thanks mate,that worked an absolute treat !

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Retired Staff Member
ola-a
Posts: 600
Registered: ‎16-12-2013

Re: The RETR command did not succeed............................

Hi Mwchyn,

 

Glad to hear caesarome's suggested has helped solved this. If you need more help, the community is a good place to visit.

 

Cheers,

Ola
Community Coordinator
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Visitor
Arquebus
Posts: 2
Registered: ‎09-04-2014

Re: The RETR command did not succeed............................

Hello, I had this problem recently and have not found the forum replies effective. I had some incidental problems with the Firefox webpages reverting to a Yahoo help page without warning. I found that some extra downloads had been added attached to other programs. Look carefully on control panel and delete any Yahoo extras seen and possibly also use a different default search. Also in Thunderbird look at add-ons and remove any Spigot extras which have appeared attached to Vuze upgrade downloads. (Search-Me also should be deleted if found).

I cannot say which of these items was the root cause but removing these has cured the retr failed problem.

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Retired Staff Member
shaun-k
Posts: 969
Registered: ‎23-10-2013

Re: The RETR command did not succeed............................

Hey Arquebus,

 

It's great to see you posting your solution on the Sky Community Forum, this is great for customers that have similar problems to yourself and offers another avenue of support so I really appreciate you taking the time to post.

 

If you need anything at all just give us a shout.

 

 

 

Shaun-K
Community Coordinator
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