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Sky WiFi - Keeping You Connected When You're out and About This is our discussion area for Sky WiFi customers. So if you have been using one of our many available
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Occasional Visitor
kitsos99
Posts: 2
Registered: ‎24-06-2013

wifi keeps disconnecting and saying limited

i use my laptop to connect to my sky router (sagem) and even when Im in the same room it keeps disconnecting. its very frustrating as my wifi on laptop ps3 and ipod is rubbish - can anybody help please otherwise im going to change supplier. fed up

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Community Coordinator
Ross-M
Posts: 1,517
Registered: ‎21-01-2013

Re: wifi keeps disconnecting and saying limited

Evening kitsos99,

 

Not good to meet under these circumstances and sorry about the delay in getting back to you.

 

Are you connected to the router wired or wireless? Have you completed troubleshooting steps? Can you tell me what you have tried so i can check in to this further for you and assist you with this matter?

 

Have you contacted the Technical team?

 

Thanks,

Ross
Community Coordinator
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Occasional Visitor
kitsos99
Posts: 2
Registered: ‎24-06-2013

Re: wifi keeps disconnecting and saying limited

i have run the troubleshooter but it doesnt help. i havent contacted the tech team. eacg time it prompts me to connect automatically each timer and then goes limited again. ut happens even when i'm in the same room so it cant be the distance or the laptop as it happens with all our devices. who can i call to discuss?

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Staff (Retired)
GRF4784
Posts: 3,721
Registered: ‎18-03-2011

Re: wifi keeps disconnecting and saying limited

Hey kistos99,

 

Thanks for the reply.

 

Could you tell us if you have tried to change the Wireless Channel your router is broadcasting?

 

Let us know.

 

Cheers,

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Member
wahol
Posts: 5
Registered: ‎12-08-2013

Re: wifi keeps disconnecting and saying limited

hi.   I have same problem how change the wireless network?????

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Member
wahol
Posts: 5
Registered: ‎12-08-2013

Re: wifi keeps disconnecting and saying limited

ok. I found change wireless network but it did not work, factory reset, also does not help

Please help, what should I do every 5 minutes my wifi connection is limited

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Member
wahol
Posts: 5
Registered: ‎12-08-2013

Re: wifi keeps disconnecting and saying limited

Hello !! someone will help me!
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Staff
John-B
Posts: 4,825
Registered: ‎20-01-2011

Re: wifi keeps disconnecting and saying limited

Hi wahol, I'm sorry that no-one has got back to you yet.

 

I can see you have mentioned you changed the wireless channel.

 

Can you let me know which wireless channels that you tried?

 

Cheers

John-B
Community Coordinator
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