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Member
andycol3
Posts: 7
Registered: ‎19-01-2011
Accepted Solution

live chat

some people on here mentioned live chat. how can i get to live chat? can't find it anywhere?

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: live chat

Hi andycol3, 

 

Live Chat is a new service and the availability of this feature can be intermittent. Live Chat is available under some options on the Contact Us page where we can offer this service. You'll see a button for this alongside the E-Mail and Phone options at the bottom of the Contact Us page if you select the correct options.

 

Please note however Live Chat is not available for all query types, if you're looking for Live Chat support for the issue you mentioned here. I'm afraid the Live Chat service cannot assist due to the nature of your query. Broadband and Sky Talk issues cannot be supported by Live Chat at present due to the nature of the troubleshooting processes involved.

Robert
Community Coordinator
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Member
andycol3
Posts: 7
Registered: ‎19-01-2011

Re: live chat

Thanks for explaining about the live chat ..

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Regular Visitor
SPEEDY61
Posts: 12
Registered: ‎20-06-2011

Re: live chat

Hi there, can someone tell me how i start a live chat please? I managed to get on it when i first signed up online for SKY, but can't remember how i got it. My first question is regarding my bill, the 1571 and caller display, wanted to know if you are charged for those? The McAfee security suite trial, i'm unlimited so i get it for a year, but i downloaded it and couldn't install it as my free trial of norton is still running, just wanted to know if the McAfee trial started from the day that i downloaded it? And finally, just wanted to check if i will receive the M&S vouchers for joining online?

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: live chat

Hi SPEEDY61, 

 

The Live Chat function is available when selecting the relevant options which are covered by this service on the Contact Us page. We also offer Live Chat Support on the MySky website under the My Account section when we can. If the option does not appear or is greyed out, this could indicate that no advisors are available and that Live Chat is extremely busy or unavailable.

 

Regarding your query relating to 1571 and Caller Display, these services are available at no additional cost.

 

To query the activation of your McAfee subscription and the M&S vouchers, please use the options on the Contact Us page to discuss this with our Customer Help team.

Robert
Community Coordinator
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Regular Visitor
SPEEDY61
Posts: 12
Registered: ‎20-06-2011

Re: live chat

Thank you very much, you've answered my questions about mcafee, 1571, caller display, found the expiration date of mcafee on my account. Still not sure how i find the sky chat, have also posted about billing enquiry and vouchers tonight, so hopefully have a reply soon, thanks.

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Occasional Visitor
billie+jean
Posts: 1
Registered: ‎04-07-2011

Re: live chat

Hi yeah you can live chat as I've done it scroll to the bottom of each page and you will see it in the left hand corner, I've just gone to do it now myself but its blocked out and don't let you click on it so I think they cant have any advises loll

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Occasional Visitor
Kydra
Posts: 1
Registered: ‎07-07-2011

Re: live chat

My talk line is not active. I just got a phone and tried to connect it but I can not get a dial tone.

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Occasional Visitor
BigJ041068
Posts: 1
Registered: ‎15-08-2011

Re: live chat

How do I retrieve text message sent to landline today stated it would be saved for 12 hours when daughter listened to it today, I need to retrieve the message.

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Community Coordinator
chelsea12
Posts: 5,069
Registered: ‎20-12-2010

Re: live chat

Hi BigJ041068

 

To retrieve a text message, dial 1571 on your phone , this will retrieve any messages. 

 

Thanks

Jane
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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Occasional Visitor
kester+ugbelase
Posts: 1
Registered: ‎29-09-2013

Re: live chat

hi

 

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Occasional Visitor
alan1712
Posts: 1
Registered: ‎28-10-2013

Re: live chat

why cant i get the chat window up

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