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Contributor
DizzyJR
Posts: 115
Registered: ‎18-05-2011

how do I turn off voicemail?

since Ive switched to sky I have noticed I have voicemail 1571 on the line which I do not want as it interferes with my VoIP system which I have my own voicemail with it which I want to use.

 

Is there anyway I can get it turned off without having to phone up as Its just a pain since you have to wait for at least 10 mins before you get thru to someone then they dont wanna speak to me as I am not the account holder even though I am authorised to make changes as long as they are not billing related

 

My line rental is with sky and dialing the code to turn off BT's voicemail doesnt work

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Community Coordinator
Tricia07
Posts: 5,725
Registered: ‎20-12-2010

Re: how do I turn off voicemail?

Hi DizzyJR,

 

I am afraid you will need to contact us to remove the call feature voicemail 1571 of your line rental package.

 

We can appreciate how frustrating it can be with the call waiting times, however we have no other option to be able to remove this.

 

As long as you have access via a password on the Sky account this will allow you to make changes.

 

 

Tricia07
Community Coordinator
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Occasional Visitor
amanda+doidge
Posts: 1
Registered: ‎26-05-2011

Re: please remove voicemail from my phone

 
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Occasional Visitor
Scouse8
Posts: 1
Registered: ‎14-07-2011

Re: how do I turn off voicemail?

I have contacted sky on 3 occasions to turn off my voicemail yet still it is on.
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Senior Member (Diamond)
Oliver341
Posts: 1,755
Registered: ‎17-12-2010

Re: how do I turn off voicemail?


Scouse8 wrote:
I have contacted sky on 3 occasions to turn off my voicemail yet still it is on.


Maybe because Murdoch companies are quite fond of voicemail. :smileywink:

Oliver.
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Staff
John-B
Posts: 4,825
Registered: ‎20-01-2011

Re: how do I turn off voicemail?

Hi Scouse8

 

Can you confirm how you contacted us regarding your voicemail needing to be turned off?

 

Thanks

John-B
Community Coordinator
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Occasional Visitor
jasmoon
Posts: 1
Registered: ‎25-07-2011

Re: how do I turn off voicemail?

I would like to cancel  Voicemail Plus asap as I prefer to use my own answering machine. I sent an email will this be acceptable to cancel the service? Thank you

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: how do I turn off voicemail?

Hi jasmoon, 

 

Yes an e-mail to the team will get this cancelled however it may take up to 5 days for your e-mail to be picked up and actioned and a further 72 hours from when the request is processed for voicemail to be removed from your line.

 

Our teams endeavour to answer e-mail queries as quickly as possible however there is currently a delay as the teams are quite busy.

Robert
Community Coordinator
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Senior Member (Diamond)
Oliver341
Posts: 1,755
Registered: ‎17-12-2010

Re: how do I turn off voicemail?


Robert wrote:

 

Our teams endeavour to answer e-mail queries as quickly as possible however there is currently a delay as the teams are quite busy.



Hi Robert,

 

You have been telling people for some time now that it is taking 5 days or more for customer support to reply to emails. How is recruitment coming along in this area?

Oliver.
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Visitor
Sky+28002
Posts: 5
Registered: ‎15-08-2011

Re: how do I turn off voicemail?

 have not requested Voicemail and would like it turned off as soon as possible

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Occasional Visitor
Angry+Customers
Posts: 1
Registered: ‎16-08-2011

Re: how do I turn off voicemail?

I have requested this three time now and each time i have been told it has been actioned... and yet it is still active.

 

Come on Sky... Get a grip ?

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Occasional Visitor
BadEggy
Posts: 1
Registered: ‎24-08-2011

Re: how do I turn off voicemail?

Pleae turn my VM off. I have not asked for this service.

 

Thank you

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Staff (Retired)
Jenny-S
Posts: 303
Registered: ‎20-12-2010

Re: how do I turn off voicemail?

Hi BadEggy,

 

Welcome to the Sky Help Forum.

 

In order for your voicemail to be turned off then you would need to contact us as we are unable to do this on the Forum due to it being account specific.

 

Thanks,

Jenny
Community Coordinator
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Occasional Visitor
Potteries+Lass
Posts: 2
Registered: ‎11-09-2011

Re: how do I turn off voicemail?

Hi I have now been waiting since 30th July for someone - ANYONE - to turn off my 1571 message service. I've told Customer Services I don't want it - I've been assured that someone is going to switch it off - and yet it's still there!!! Despite being told originally it would be done within 72 hours. Perhaps this should have been 72 days :smileyhappy:

With constant offers from Virgin dropping through my post box to switch - and the choice of whether I even want this service in the first place - which I never did and was never offered a choice to decline - I have to say they are looking a pretty good option!

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Community Coordinator
LauraMac
Posts: 4,839
Registered: ‎20-12-2010

Re: how do I turn off voicemail?

Hi Potteries+Lass, 

 

Welcome to the forum, 

 

It is unusual for the voicemail service not to be removed from your account within 72hrs, I would definitely not expect it to take 72 days to be removed :smileyhappy:

 

When was the last time you contacted us for an update on this?  

LauraMac
Community Coordinator
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