on 09-11-2012 05:52 PM
I have had a fault with my telephone line for the last week. I do not have a dial tone and cannot make or receive calls, but my broadband and sky are working. I want to know how to report this. I have checked the phones and the connections too.
on 09-11-2012 06:38 PM
Thank you for your first post to the Forum and welcome to the community,
Can you click on this link and carry out the trouble shooting steps and let us know how you get on.
on 10-11-2012 10:14 PM
i am at a loss had no dailing tone now for a while but still have internet tried everything and for life of me cant find where to report it really pulling hair out now
on 11-11-2012 09:40 AM
on 16-04-2013 02:03 PM
If you think that you have problems just lisen to this one.
I am a school teacher and am therefore at work all day. My husband is retired and therefore at home all day.
We are the Executors to my late mothers estate and are currently attempting to sell her house.
My husband has been dealing with estate agents, surveyors and the like, and therefore needs access to the Sky Talk landline all day.
An estate agent had to personally come round to our house today to report that they have been trying to phone us all day for a prospective client appointment, but the phone rings twice and goes off.
My husband has stated categorically that the phone has not rung all day, but he has been able to make calls.
My husband phoned Sky to report the fault, but was told that they could not action his request as he was not the account holder (I am) - so the phone will have to remain out of action until after I get home from school, at which time it will probably be too late to do anything about it today.
Talk about bureacracy, I have never heard anything so silly. Does it really matter who reports a faulty telephone?
We recently moved from Virgin because we considered their service somewhat lacking, but it now appears that they were angels compared to the Sky people.
on 16-04-2013 02:04 PM
on 16-04-2013 06:02 PM
Thanks for your post and welcome to the community, I'm sorry it's not under better circumstances.
Unfortunately our team require access to the Sky account in order to run a series of line test and diagnostics in order to find the source of the fault and if required arrange an engineer.
To do this we need the data protection questions cleared on a Sky account before we can gain access, unfortunately if your husband doesn't have this information then we are unable to access your account.
Can I ask if you have managed to get this fault raised with Sky at all? If not we can certainly get that done for you.