on 13-12-2011 05:06 PM
It's not actually for data protection reasons - if so, perhaps you could tell me which clause of the Data Protection Act it is being so done.... I'd like to know under the Freedom of Information Act!
Mentioning "Data Protection" really annoys people these days. It's my data I'm trying to protect! If my ex has the account and defaults on it, the debt-collectors would run after me!
It's actually a Sky Terms and Conditions thing - only one account holder blah...
This is something that should be straightforward, and isn't due to Sky being unnecessarily obtuse. It was easy with the electricity company...
on 20-12-2011 10:26 PM
my sister who was the account holder has moved out i can not get hold of her the bill is over £90 for last mouth and this mouth its £45 i im willing to pay it but not untill the account gets put in to my name i rang you/sky up and thay said i can not just change a name all you have to do, for e.g change sanya to john its not that hard then i will pay or i will aply for sky in my name and you wont get your money you are own at all and i save over £150 can some one get back to me i want this sorted out like yesterday
on 23-12-2011 08:57 PM
Sorry that your first post is under these circumstances.
Unfortunately we do not change the names on the account from the original owner of the account, except under certain circumstances (e.g. The account holder passes away).
A new contract would have to be taken out in your name and the old account closed down, but we will only be able to do this by speaking to the account holder at present and have this sorted out.
For any cancellations 31 days notice need to be applied - which are stated in the Terms and Conditions of your contract.
on 03-01-2012 12:26 PM
The reason why sky do this is to get another 12 month contract out of you..
The use of the words data protection are just an excuse, as they are not giving any information. I pay the account, my husband and I have been separated for a year now, and if it wasn't for the fact we still get on I would have just run up the bill.
Well virgin are now moving into our road and as soon as they're in it'll be good bye sky..
04-01-2012 08:08 AM - edited 04-01-2012 08:08 AM
Thanks for your post.
I'm sorry to hear that you feel this way, however we cannot change the name on any established account and this is highlighted in point 16.1 in our terms and conditions.
I appreciate that there are customers out there who have one name on an account but the bill is paid by someone else, this is acceptable, however we will not change a name on an account unless its due to instances of bereavement.
I apologise that you are looking to leave Sky, is this due to the name change on the account or are you having other problems we could help with?
on 07-01-2012 05:56 PM - last edited on 07-01-2012 05:58 PM by FRG1
Please could you cancel my previous account under the name of <Removed>,which no
longer exists. My new account is <Removed>, account number <Removed>.
on 08-01-2012 05:05 PM
Thanks for bringing your query to the Forum.
Unfortunately it's not possible for this to be done through the Forum, you will have to follow this link to contact us for this to be arranged.
on 17-01-2012 04:10 PM
As this is account specific you will have to contact us direct , to get this looked into.
on 17-01-2012 07:23 PM
I am not Lynn, I am her ex-husband, Lynn left over 7 years ago, I have contacted Sky on a number of occasions to try to sort out the same problem but nobody has been able to help, one latter piece of advice I received from a Sky employee was that I should cancel the direct debit to Sky (which has always been paid from my account) as they would then sort the matter out.
on 18-01-2012 02:19 PM
Sorry to hear you are having issues trying to cancel your ex-wife's Sky account.
The only way for this to happen is if you can get her to contact us directly and we will apply a 31 day notice to the account however, you were informed correctly you have the right to cancel your direct debt at anytime as this account is in your ex-wife's name therefore she is responsible for the account.
I hope this can help and Welcome to the Sky Forum.
on 18-01-2012 09:19 PM
moved to account and billing
on 26-01-2012 11:24 PM - last edited on 27-01-2012 07:14 AM by jellybean12
i am acc holdre but 2nd user i have lods of sky aps mysky skyid skyhd i HAVE NEVER SET NODID I ASK FOR 2ND USER RIGHTS I HAVV TRYED EMAIL IT NEVER GO TO SKY IT IS RE DRCT SO FED UP SKY ROTER LOCK TO WIR I USE LAN SET TO 100MBPS ENEY ONE HELP THANS Removed
29-01-2012 09:41 AM - edited 29-01-2012 09:43 AM
Thank you for taking the time to post and sorry for the delay in replying.
I am a little unsure to what you need help with, are you having an issue using your Sky ID?