Sky Talk Technical

[LauraMac]

Hi Patboat,

As you have tried all the troubleshooting, we need to look into this further, in order to do this I have sent you a Private Message.  

Thanks

[LauraMac]

Hi charl101,

Thank you for taking the time to post,

You were correct to try another phone as a faulty phone can cause this issue, can you please advise if you have tried these tips? If so do you have a socket type one in your property?  

[charl101]

Yes, I have tried all the tips on your website and tested the main socket.

[LauraMac]

Hi charl101,

Thanks for the reply does you main socket have a test socket behind it, which is shown in my tips link?

[charl101]

Hi

yes the main socket has a test socket behind it.

[asdean]

I have dial tone but no incoming calls, phone sometimes rings once, I have tried two other phones with the same results,I have carried out all the help tips to no avail, my phone socket is a standard BT one without the test socket inside, I have broadband . As I am disabled this needs to be sorted asap, this has been going on for sometime now, I take it I am still getting charged for this phone service.

[charl101]

I put a complaint in yesterday and sky rang me today, after spending the week with no phone and endless attempts to get the phone sorted. Sky have Saud they will only reimburse line rental from today until the problem is fixed, and won't back date it for last week, as they are only classing the problem to be logged today. I think this is completely unacceptable as all my attempts to contact sky before putting in the complaint failed.

[Robert]

Hi charl101, 

I understand your frustration at this issue, thanks for letting us know that it has been raised. Our contact centre advisors are unable to see your posts on the forum and the failed attempts to raise the fault however we have your posts on the forum.

Please let us know when the fault has been fixed and we'll try to help with the credit for loss of service.

Thanks,

[badsky]

this keeps happening since i switched to sky, never had any problems with bt. have had loads of problems with sky, overcharging, bad service, the so called customer services do not seem to care, they eventually call or contact you and are obviously reading from a script, i am getting rather annoyed at paying for a service that i am not getting, i am sure that if it was a problem with my payment they would contact me pretty quick

[GarryC]

Hi badsky,

It is not good to see you are having regular service issues and unhappy with the customer service you are receiving.

So we can try help you further, can you give us a little more information as to what the particular issues you are receiving are?

Thanks,

[GregorA]

Hi Sam+Asamoah,

Welcome to the Sky Help Forum!

Can you confirm exactly what has brought you to the Forum today?

We look forward to your reply.

Regards.

[ELSIELILLIAN]

Hi

I too cannot get a dialing tone or make calls. I've tried unplugging everything and pluging in an ordinary phone,but still no joy! Sky say it's not a problem withethe exchange so must be my phone.I really don't know what to do ask Sky have read out their "mandatory" statement and if BT step over my door step I will have to sell one of my babies to pay for it!

Any one else had this problem?

regards

[chelsea12]

Hi ELSIELILLIAN

Great to hear from you on the Sky Forum 

Its unfortunate to hear that your telephone line is not working.

What was the outcome of the call you had with the talk team, was the fault in your home or outside?

Thanks     

[ELSIELILLIAN]

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chelsea12 wrote:

Hi ELSIELILLIAN

Great to hear from you on the Sky Forum 

Its unfortunate to hear that your telephone line is not working.

What was the outcome of the call you had with the talk team, was the fault in your home or outside?

Thanks     I really don't know! they say open reach could not access my home,but this is simply untrue as I do not even have a garden gat.

regards

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