Sky TV

On Demand : Using an alternative broadband provider

started by Super User on ‎12-10-2012 02:56 PM - last edited on ‎31-07-2014 10:44 AM by Community Manager Community Manager 201,339 Views

There are instances where the On Demand service does not work effectively with the default setup on some routers provided by alternate Broadband providers (please note this issue does not affect Sky Broadband Routers / Sky HUB).


In order to resolve this issue you will be required to ammend the default setup of your Broadband router. For further information in relation to the default setup of your router or the amendment of settings please refer to the user manual provided with your equipment.


  1. Access the setup page for your router. This can be accessed by pointing your browser at or the IP address listed in your routers manual.

2. Select the ADSL Settings Section.


3. Change Multiplexing Method to "LLC-BASED"


4. Select apply.


Your On Demand connection should now work effectively. You should not require to restart the router.


Should you continue to experience issues after following the steps above, please contact your Internet Service Provider for assistance.