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SKY Q 2TB UPGRADE?

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Post 1 of 15
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SKY Q 2TB UPGRADE?

My story so far....

 

I'm currently heading towards the end of my current 12 month subscription which before we go any further is and has been on a discounted 50% package equal to only £40 a month. That includes every channel, Sports, Movies & box sets in HD, it's a great package at a great price, how I got it for that price is another story. 

Now I want to upgrade and where the fun begins...

After speaking to numerous sky reps (cancellations, retention & value departments from all areas of the country Cardiff Bay, London, Warrington & Livingston) and being thrown around by their automated phone service I finally speak to someone to discuss my options.

Now I wanted to get my hands on the 2TB Sky Q box and mini purely as I wanted the 4K UHD service, initially they said they could offer both boxes for just £55 instead of the usual £100 (£60 2TB & £40 mini) and give me 40% discount on the TV package to keep this somewhere close to what I was paying now. Great I thought a whole package with 2 new boxes and multiscreen for £50 a month, couldn't get an engineer here for 3 weeks but I'll wait, so I placed the order. 

I then receive an Email, it's been put through as a 1TB box? So I get back on the phone. The conversation went briefly like this...

I'm very sorry we can't offer the 2TB box at that price you need to pay another £45 taking it to the original £100 on top of that we can only offer a 10% discount on Sky Q so your bill will £87 a month instead of £92. (By the way this is just for TV only my fibre is with BT)

This obviously massively contradicts what was said the previous day and they will listen to the conversation and come back to me. 

 

I questioned why they charged so much when effectively my "TV package" hasn't changed it's just the hardware and the fact the mini box doesn't work with my BT homehub 6 renders it useless unless I'm will to run a cable up to the bedroom?!

I said firstly renew my package with the 40% discount  then add Sky Q after with the extra £12 multiscreen taking it to £62 a month. I said "why should I pay £87?" He said "it's for the cost of the hardware" which I replied "with a mobile phone contract I pay more because of the cost of the latest handset which I get to keep at the end. With Sky Q, Sky always own these new boxes so what am I paying for?" His reply "it's because of electrical breakdown or other faults that may occur" 

You get 12months warranty with electrical products anyway so I have no idea what these people are charging for. I already have sky Go free of charge on devices so it isn't that. I can't use the mini as an extender so I loose out there. 

I think they need to be more competitive if they want people to take up an offer. 

I have just received a new sparkly UHD 4K STB from BT for absolutely nothing and they reduced my Fibre BB for the coming year to include BT sport in 4K.

 

Sky max fibre isn't even available where I am but BT have it at 72Mbps! Sky can offer 30Mbps for £47 including line rental which is only £4 cheaper than my BT, please don't make me laugh! 

 

Get a grip SKY no one is falling for your nonsense unless you have more money than sense. I'm looking forward to their response in 3 days 👌🏼

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Oracle
Posts: 1,997
Post 7 of 15
21,349 Views

Re: SKY Q 2TB UPGRADE?

Warranty periods aren't relevant for Q, because the hardware is on 'free loan' from Sky for the duration of the satellite subscription, continues to be owned by them, and is for them to repair (or, more realistically, replace). The up-front cost is technically a combination of installation fee and 'activation charge', not a purchase.

Sky Q from April 2016 (Silver & 1 Mini, both over ethernet) Multiscreen, Cinema, Box Sets, Yamaha RX-V375, BT Home Hub 6 (ethernet), BT ADSL (17Mbs), Lenovo Tab 2 A7 (Android 4.4 KitKat), Wileyfox Swift (Android 7.1.1 Nougat), Toshiba 32L6353, Samsung UE22F5400
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Researcher
Posts: 5
Post 2 of 15
10,843 Views

Re: SKY Q 2TB UPGRADE?

My thoughts exactly, I seriously think the reps at Sky are misinformed or just trying to sell us their own hub of course. He categorically stated it would not work with BT and I needed the sky hub 😏

Oracle
Posts: 7,068
Post 3 of 15
10,839 Views

Re: SKY Q 2TB UPGRADE?


MarkAPhilpot wrote:

My story so far....

 

I'm currently heading towards the end of my current 12 month subscription which before we go any further is and has been on a discounted 50% package equal to only £40 a month. That includes every channel, Sports, Movies & box sets in HD, it's a great package at a great price, how I got it for that price is another story. 

Now I want to upgrade and where the fun begins...

After speaking to numerous sky reps (cancellations, retention & value departments from all areas of the country Cardiff Bay, London, Warrington & Livingston) and being thrown around by their automated phone service I finally speak to someone to discuss my options.

Now I wanted to get my hands on the 2TB Sky Q box and mini purely as I wanted the 4K UHD service, initially they said they could offer both boxes for just £55 instead of the usual £100 (£60 2TB & £40 mini) and give me 40% discount on the TV package to keep this somewhere close to what I was paying now. Great I thought a whole package with 2 new boxes and multiscreen for £50 a month, couldn't get an engineer here for 3 weeks but I'll wait, so I placed the order. 

I then receive an Email, it's been put through as a 1TB box? So I get back on the phone. The conversation went briefly like this...

I'm very sorry we can't offer the 2TB box at that price you need to pay another £45 taking it to the original £100 on top of that we can only offer a 10% discount on Sky Q so your bill will £87 a month instead of £92. (By the way this is just for TV only my fibre is with BT)

This obviously massively contradicts what was said the previous day and they will listen to the conversation and come back to me. 

 

I questioned why they charged so much when effectively my "TV package" hasn't changed it's just the hardware and the fact the mini box doesn't work with my BT homehub 6 renders it useless unless I'm will to run a cable up to the bedroom?!

I said firstly renew my package with the 40% discount  then add Sky Q after with the extra £12 multiscreen taking it to £62 a month. I said "why should I pay £87?" He said "it's for the cost of the hardware" which I replied "with a mobile phone contract I pay more because of the cost of the latest handset which I get to keep at the end. With Sky Q, Sky always own these new boxes so what am I paying for?" His reply "it's because of electrical breakdown or other faults that may occur" 

You get 12months warranty with electrical products anyway so I have no idea what these people are charging for. I already have sky Go free of charge on devices so it isn't that. I can't use the mini as an extender so I loose out there. 

I think they need to be more competitive if they want people to take up an offer. 

I have just received a new sparkly UHD 4K STB from BT for absolutely nothing and they reduced my Fibre BB for the coming year to include BT sport in 4K.

 

Sky max fibre isn't even available where I am but BT have it at 72Mbps! Sky can offer 30Mbps for £47 including line rental which is only £4 cheaper than my BT, please don't make me laugh! 

 

Get a grip SKY no one is falling for your nonsense unless you have more money than sense. I'm looking forward to their response in 3 days 👌🏼


@MarkAPhilpot

T

There is no problem with BT HH 6 and Q .

The only thing with non Sky Broadband is that the mini will not be a hotspot for WiFi

 

Oracle
Posts: 7,068
Post 4 of 15
10,834 Views

Re: SKY Q 2TB UPGRADE?


SDR wrote:

I don't understand why you think the mini won't work with BT, it will,what you can't have is the Sky Mesh. As long as you have a good wifi signal all will work well.


@SDR

You get the mesh but not the hotspots

Researcher
Posts: 5
Post 5 of 15
10,826 Views

Re: SKY Q 2TB UPGRADE?

Thank you for the confirmation on that side. Great Forum and some great advice on here. 

Director of Photography
Posts: 1,693
Post 6 of 15
10,775 Views

Re: SKY Q 2TB UPGRADE?

Of course you do @oldfella old mind not at its best in the am 😂

Stuart R

Answer
Oracle
Posts: 1,997
Post 7 of 15
21,350 Views

Re: SKY Q 2TB UPGRADE?

Warranty periods aren't relevant for Q, because the hardware is on 'free loan' from Sky for the duration of the satellite subscription, continues to be owned by them, and is for them to repair (or, more realistically, replace). The up-front cost is technically a combination of installation fee and 'activation charge', not a purchase.

Sky Q from April 2016 (Silver & 1 Mini, both over ethernet) Multiscreen, Cinema, Box Sets, Yamaha RX-V375, BT Home Hub 6 (ethernet), BT ADSL (17Mbs), Lenovo Tab 2 A7 (Android 4.4 KitKat), Wileyfox Swift (Android 7.1.1 Nougat), Toshiba 32L6353, Samsung UE22F5400
Editor
Posts: 1,036
Post 8 of 15
10,684 Views

Re: SKY Q 2TB UPGRADE?

 

After all that time wasting...they do that.

 

put a request to cancel the whole package in , then call them later down the line to talk about it again.. 

simple...dont listen to blabbering advice from these pro sky memberz!

---------------------------------------
Cranjis Mcbasketball 21 .5years Tv/Networkin Xperienc
Researcher
Posts: 5
Post 9 of 15
10,671 Views

Re: SKY Q 2TB UPGRADE?

It's their so called Value team who keep meddling with offers that don't exist. Mainly the Welsh contingent 😂 They really like to tell you that they are "Value Trained" 

im really looking forward to hear what they say on Friday. He mentioned a bespoke package if the conversation was deemed their fault for misinterpretation of the deal then charged me for something else. How did they think they would get away from me not noticing it was a 1TB instead of the 2TB that he sold to me. 

Time will tell, your right though I will cancel the complete order if the result isn't in my favour. 

Runner
Posts: 1
Post 10 of 15
3,618 Views

Re: SKY Q 2TB UPGRADE?

Hi Mark, 

 

I had a very similar experience to you, I currently pay £56pm for Unlimited fibre, All channels excluding sports all on a 50% discount too. My contract is also coming to an end and I'm looking into getting the 2TB box only with the same channels I have now, the only thing they could offer me was 10% on the Boxset bunlde and £8 off Movies which in total with my Fiber came to £63.69. I have not yet taken this offer as too I think it is a bit too much for the package I have asked for especially when my friend also said he gets just the same package on Sky + HD box for about the same as you if not slightly cheaper. I would happily keep Sky + HD with sports for that price rather than upgrade to Sky Q. The part when they explained that the Box needs to be returned and that the cost is for "breakdowns" has put me off slightly. 

Researcher
Posts: 24
Post 11 of 15
2,430 Views

Re: SKY Q 2TB UPGRADE?

I thinks the £199.00 upfront cost for this box may be another way of paying for it. I think Sky thinks we are all a bit simple!

Researcher
Posts: 24
Post 12 of 15
2,420 Views

Re: SKY Q 2TB UPGRADE?

Your reply to me was 

The charge is for installation, it is no different to Virgin Media who charge you for a box you can't keep.

 

Yet  the cost is just  £20 for the Sky q 1 box as the installation is the same and why did you not reply on the forum? Again I think you are charging for the boxes which is very wrondg and miss leading. 

Researcher
Posts: 24
Post 13 of 15
2,408 Views

Re: SKY Q 2TB UPGRADE?

You say that Virgin charge the same yet I have just checked and they just charge £20 so you are now giving out miss leading information! How can you justify £199 for Sky Q 2 and just £20 Sky Q 1?

Editor
Posts: 557
Post 14 of 15
2,391 Views

Re: SKY Q 2TB UPGRADE?


paul11111111pete wrote:

You say that Virgin charge the same yet I have just checked and they just charge £20 so you are now giving out miss leading information! How can you justify £199 for Sky Q 2 and just £20 Sky Q 1?


You seem to be quoting other posts in this thread???  Who exactly are you responding to? Who is givi ng out misleading information?  

 

I can't see anywhere in this post where you have been mislead, VM do charge installation, no one mentioned how much they charge.  

 

You do realise that this is a Customer to Customer forum so any responses made here are not by Sky?

Runner
Posts: 5
Post 15 of 15
224 Views

Re: SKY Q 2TB UPGRADE?

Join sky VIP 

If you been with them long enough you will be made a Black tier VIP which means you get the Q 2tb for no set up costs, you only pay the £12 pm for the extra mini box

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