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Possible problem with skyQ box or with UHD movies

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Executive Producer
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Re: Possible problem with skyQ box or with UHD movies

You could try the noise reduction option as outlined in previous posts, but I would say your best course of action would be to contact Sky to arrange an engineer visit. If nothing else, the more visits their engineers have to do, and the more boxes they have to swap out, the more seriously they will take the issue and the harder they will work to find a resolution Smiley Wink

Researcher
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Re: Possible problem with skyQ box or with UHD movies

I thought it was just me! 

I also saw this (in a dark scene in Patrick Melrose in UHD via Sky Q) and my TV is a Sony KD65-XE8596 and not an LG. It's only happened since the most recent firmware update.

 

It looks like 4 blocks of render noise - almost like the TV is split into 4 Quarters and each quarter is rendering incorrectly and independently - You can see it very clearly on the Billions freezeframe video.

 

Is this a HDR issue? 

 

Sound Supervisor
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Re: Possible problem with skyQ box or with UHD movies


@Pacco65 wrote:

You could try the noise reduction option as outlined in previous posts, but I would say your best course of action would be to contact Sky to arrange an engineer visit. If nothing else, the more visits their engineers have to do, and the more boxes they have to swap out, the more seriously they will take the issue and the harder they will work to find a resolution Smiley Wink


I can’t disagree with you.

The noise reduction option is partially successful for me, and makes UHD acceptable as a stopgap measure.

If there is no sign of a proper solution soon, and by soon I mean within a few days, I will be asking for a box swap.

 

Managing Editor
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Re: Possible problem with skyQ box or with UHD movies

Seeing as my tv the LG UK6300 is on this list and I've not had any flicker issues whilst watching F1, Tennis, Billions, with the V2 running the latest update. Don't like killer clowns so haven't tried IT.

https://www.rtings.com/tv/tests/motion/image-flicker 

 

Oracle
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Re: Possible problem with skyQ box or with UHD movies

@best+of+the+best If you do ever get a v2box LG can supply firmware that avoids the periodic blanking issue. If you read further in the thread I linked to you will see several LG owners confirming that.

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Oracles are customers and people too.
Camera Assistant
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Re: Possible problem with skyQ box or with UHD movies


@best+of+the+best wrote:

Seeing as my tv the LG UK6300 is on this list and I've not had any flicker issues whilst watching F1, Tennis, Billions, with the V2 running the latest update. Don't like killer clowns so haven't tried IT.

https://www.rtings.com/tv/tests/motion/image-flicker 

 


Please post a new URL. The one posted gives a 404 error. Thanks.

Camera Assistant
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Re: Possible problem with skyQ box or with UHD movies

Does the LG 55UH850v have a issue with the black screen with a v2 box? I don’t know if I have the flickering, but I will find out tomorrow. But if I do and I want a box swap, I need to make sure the LG UH850v series works. 

Oracle
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Re: Possible problem with skyQ box or with UHD movies

@JonW42 All LG models "work" with v2 boxes but some need a firmware update to do so, this is the list of models that need the firmware update cannot see your model on that list. 

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Oracles are customers and people too.
Researcher
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Re: Possible problem with skyQ box or with UHD movies

Yet to test to see if I can see the flickering but the E6 doesn’t appear to be on that list so a box swap could be an option.

Bit of a pain though, don’t Sky test firmware?

LG OLED65E6
Sky Q 2Tb
Managing Editor
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Re: Possible problem with skyQ box or with UHD movies


@JonW42 wrote:

@best+of+the+best wrote:

Seeing as my tv the LG UK6300 is on this list and I've not had any flicker issues whilst watching F1, Tennis, Billions, with the V2 running the latest update. Don't like killer clowns so haven't tried IT.

https://www.rtings.com/tv/tests/motion/image-flicker 

 


Please post a new URL. The one posted gives a 404 error. Thanks.


Sorry @JonW42 I should have checked the url before posting 

 

www.rtings.com Scroll down click on televisions next page click on tests then scroll down to Motion click on image flicker.

Apologies for editing and re-editing my post.

Oracle
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Re: Possible problem with skyQ box or with UHD movies


@Caz360 wrote:

Yet to test to see if I can see the flickering but the E6 doesn’t appear to be on that list so a box swap could be an option.

Bit of a pain though, don’t Sky test firmware?


Of course Sky test firmware before release intially within the development facility then with groups of test users, then on a wider beta test with staff - they employ 30,000 people - then they released to around 200K customers. It was only 3 weeks later on the role out to the remaining 2 million customers that this issue arose.

 

Anyone who deals with software development will be aware that on occassions issues do happen despite the most thorough testing - ask Microsoft or Apple.

 

 

 

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Oracles are customers and people too.
Researcher
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Re: Possible problem with skyQ box or with UHD movies

The noise reduction option does stop the flickering. However, I have always been led to believe that this affects picture quality.

Runner
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Re: Possible problem with skyQ box or with UHD movies

Changing any “noise reduction” etc options on my TV makes no difference at all. The flicker/pulsating is there no matter what I do.

Sound Supervisor
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Re: Possible problem with skyQ box or with UHD movies


@carlhouse wrote:

The noise reduction option does stop the flickering. However, I have always been led to believe that this affects picture quality.


Noise reduction will scrub out fine details in the picture, so does affect picture quality. Whether you can notice the missing detail and prefer the flicker only you can answer.

Sadly for @DeeKay86 it seems it doesn’t work for every TV anyway.

Whether it works or not is neither here nor there really, the issue needs resolving......rapidly!

Sound Supervisor
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Re: Possible problem with skyQ box or with UHD movies

@Kei+M or anyone at Sky.

Is there any more information about this please?

Despite my partially effective noise reduction fudge, Billions last night was a fairly unpleasant experience and certainly not what I expect from UHD. 

Has the problem been identified? What is the timescale for a fix? Do I need to arrange a swap to a V2 box?

I do realise it’s only been a week since the problem was first noticed, but it’s a flagship service that I’m unable to enjoy at the moment.

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