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Sky Mobile - help with your phone, APN settings, WiFi settings etc.

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Sky Mobile - help with your phone, APN settings, WiFi settings etc.

If you're having problems that are specific to phone settings you can get the answers you need from our help and support site. 

 

>Click here to access phone support<

 

We've got guides to almost everything you could think of...

 

  • APN codes
  • How to perform a factory reset
  • Checking for software updates
  • Voicemail settings
  • MMS settings
  • Setting up email
  • blocking numbers
  • Web browser and internet settings
  • lock and security codes
  • WiFi settings

...and loads more!

 

Just choose a manufacturer

Screen Shot 2017-07-17 at 10.14.58.png

Then find your phone

Screen Shot 2017-07-17 at 10.18.12.png

Search for anything you need help with

Screen Shot 2017-07-17 at 10.19.01.png

And follow the on-screen instructions

Screen Shot 2017-07-17 at 10.19.53.png

 

 

Sam
Community Manager

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Producer
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Post 2 of 15
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Re: Sky Mobile - phone support


@Sam-R wrote:

If you're having problems that are specific to phone settings you can get the answers you need from our help and support site. 


Any chance of extending this help to provide generic type help for phones that aren't listed?  For example I have a Motorola Gleam+ which isn't listed, so can't get ANY help on things like voicemail settings, MMS settings, email setting, blocking numbers, web browser and internet settings, etc...

Community Manager
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Post 3 of 15
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Re: Sky Mobile - phone support

I can pass that on Tarbat. Totally get what you're saying.

Sam
Community Manager

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Runner
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Post 4 of 15
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Re: Sky Mobile - phone support

Hi, i was just wondering if theres any way i can unblock my Sky Mobile with calling Sky please? Thankyou xx

Kate Bagnall
Oracle
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Post 5 of 15
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Re: Sky Mobile - phone support

Hi @Kate30x

 

If your phone if from Sky it should already be unlocked, so do you mean unlock rather than unblocked ?

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Researcher
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Post 6 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

The link to the iPhone X doesn't work Smiley Frustrated

Community Manager
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Post 7 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

Hi @blackwidow72 - seems to be working fine for me. Does this link work? https://www.sky.com/help/devicesupport/Apple/iPhoneX/ sometimes using a new browser can help or resetting cookies/cache. 

Sam
Community Manager

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Runner
Posts: 1
Post 8 of 15
5,428 Views

Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

I’ve got a Nokia 3310, and a sky sim and it won’t connect to the  nternet or data and it’s not listed as a Nokia model on the help pages

Researcher
Posts: 7
Post 9 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

i got a samsung j5 2017 model a couple of days ago this is not listed under samsung only the j5 2016 model and i believe the 2017 model has a lot more stuff in it than the 2016 model . I have never had a swipe phone before im 74 and feel like a virgin dipping my toes in the water for the first time , heyho its all good fun Man LOL

they call me the breeze cause I keep rolling down the road
jj cale /eric clapton
Boom Operator
Posts: 38
Post 10 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

Seems that the link in the first post is broken, tried to follow the link directly and then via the help pages on the Sky web site.

In the mean time, if anyone is in need of a quick fix, or if their phone is not listed when the link does get fixed, here's the self help answer for basic settings:

https://helpforum.sky.com/t5/Sky-Mobile/APN-Settings/td-p/2574317 

 

Moderator note: edited link.

Community Manager
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Post 11 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

Could be a cache/cookies/browser issue as it's working okay for me on a couple of browsers. 

Sam
Community Manager

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Runner
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Post 12 of 15
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Re: Sky Mobile -


@Sam-Rwrote:

Could be a cache/cookies/browser issue as it's working okay for me on a couple of browsers. 


Hi there any sign sky's mobile coming to Ireland please 

Runner
Posts: 2
Post 13 of 15
2,072 Views

Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

I can't find any apn settings for the OnePlus 5t. I've tried the OnePlus 5 settings but just can't get the internet to work. Also requesting the apn settings is a waste of time as when requested I never receive them 

Oracle
Posts: 67,380
Post 14 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

You should be able to create your own and use it:

 

Settings > Mobile Data > Create New Access Point...

 

Name: Sky Mobile Internet

APN: mobile.sky

 

Save and restart phone.

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I do not work for Sky.
Runner
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Post 15 of 15
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Re: Sky Mobile - help with your phone, APN settings, WiFi settings etc.

Just tried that and it's still not working. I really need to be able to have access to the internet if WiFi isn't available

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