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Phones not working?

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Researcher
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Post 16 of 33
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Re: Phones not working?

any chance of a update when problem is solved i am in east sussex

Community Manager
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Post 17 of 33
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Re: Phones not working?

As soon as I find out anything I will let everyone know. It's still under investigation for now. 

Sam
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Series Linker
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Post 18 of 33
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Re: Phones not working?

I find it very disappointing that after hours of trying, restarting phone, turning WiFi and data on and off, going through the same unhelpful pages on ’contact sky’ that don’t actually let you contact anyone, checking the status page which states mobile internet is working fine!, this forum page is the first time I have seen an acknowledged fault. Why didn’t sky message the affected areas so at least we would know it is not a fault on our phones. I expected better from Sky.

On Demand
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Post 19 of 33
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Re: Phones not working?

Can anyone tell me the areas affected? Web suggests up north but I'm very much in the south and travelled from Herts to Bristol with no change.

Community Manager
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Post 20 of 33
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Re: Phones not working?

I think it all depends where your data etc... is sent. The hub that's experiencing difficulties is in the north west I believe but that doesn't necessarily mean that only people in the north west are affected.

 

Hope this makes sense. There are reports of people in Scotland having issues as well. 

Sam
Community Manager

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On Demand
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Post 21 of 33
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Re: Phones not working?

Ok. Thanks. I suppose just wanted to check the problem is out of my control. Mega annoying but what can you do... would be great to get a fix eta when you know. Thanks!

Community Manager
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Post 22 of 33
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Re: Phones not working?

Yep - afraid it is out of your control. If I get any fix ETA I will be sure to share. 

Sam
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Runner
Posts: 2
Post 23 of 33
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Re: Phones not working?

The link in this message doesn't work

Runner
Posts: 2
Post 24 of 33
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Re: Phones not working?

Not working in Caerphilly South Wales either.  An ETA would be useful.

Community Manager
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Post 25 of 33
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Re: Phones not working?


@James1705 wrote:

The link in this message doesn't work


Apologies @James1705 that's my habit of hitting spacebar after a link to activate it like I'm in an email. But the space then goes into the URL and throws up that error...

 

One of these days I'll stop annoying people by doing this. Smiley Happy

 

link is: http://helpforum.sky.com/t5/Sky-Mobile/Text-messages-failing/td-p/2820409

 

Will try and pop replies into all the threads. 

 

Sam
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Runner
Posts: 2
Post 26 of 33
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Re: Phones not working?

Could you repost the link?

Oracle
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Post 27 of 33
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Re: Phones not working?


@Jambolia wrote:

Could you repost the link?


Hi @Jambolia The link above your post is working. 

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Runner
Posts: 1
Post 28 of 33
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Re: Phones not working?

I have this problem and an just outside North London .is this to do with the problem in the North West too

New Viewer
Posts: 1
Post 29 of 33
391 Views

Re: Phones not working?

Neither or my husbands phones are able to make or receive calls for hours now. We are in Hertfordshire 😳

Runner
Posts: 2
Post 30 of 33
367 Views

Re: Phones not working?

Hi, any updates yet? I'm in North East and still no mobile data

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