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Phones not working?

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Researcher
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Phones not working?

Both of my iPhone X’s won’t work as of this morning. Neither will receive or make calls and the signal bars at the top keep disappearing completely. 

 

I desperately need the phones ones to work but can’t even call sky to find out what’s wrong. Help! 

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Runner
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Re: Phones not working?

Seems to be a problem with sky .They haven't been working all morning for me on all 3 of my Sims. 

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Runner
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Post 2 of 33
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Re: Phones not working?

Seems to be a problem with sky .They haven't been working all morning for me on all 3 of my Sims. 

New Viewer
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Re: Phones not working?

I have a similar problem and am trying to invetigate I will call sky shortly if I can get through

Researcher
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Re: Phones not working?

There’s another thread about this. Apparently it’s an issue in the North West with major outages in mobile and broadband networks.

I’m in a similar situation in that I use my phone for work and I’m currently sat in Tesco using their WiFi to sort through emails.

 

No email from Sky to mention anything and no apology. Very inconvenient.

Rob
Runner
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Re: Phones not working?

Both of mine are not working either, I can make and receive calls, just no data. 

Researcher
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Post 6 of 33
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Re: Phones not working?

They are showing 3G but saying no internet connection if I actually try and do anything. Calls just say call ended if I attempt and if someone calls me it’s like the numbers don’t exist. My wife is in hospital and because of this I have absolutely no way of contacting her and her contacting me if there is a problem. 

 

Ive had no email etc to state network issues and there isn’t even a message on the website to say they have problems which doesn’t help. 

Sound Designer
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Post 7 of 33
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Re: Phones not working?

I am in Surrey - 5 bars showing and Sky logo - no outgoing or incoming calls either.

Researcher
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Post 8 of 33
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Re: Phones not working?

No that’s it. My partner was ringing a taxi to work this morning and noticed it wasn’t working.

 

It really isn’t ideal especially in your situation or mine when I need my phone for work! Not getting any incoming calls as an Area Manager is a pain in the backside! Thank god for WiFi and WhatsApp!

Rob
Community Manager
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Post 9 of 33
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Re: Phones not working?

I'll be adding information as and when I get it to this thread - http://helpforum.sky.com/t5/Sky-Mobile/Text-messages-failing/td-p/2820409 

 

We're aware of a problem and are working on a fix just now. 

Sam
Community Manager

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Researcher
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Post 10 of 33
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Re: Phones not working?

and On a bank holiday weekend too 👎🙈

Viewer
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Post 11 of 33
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Re: Phones not working?

I am in Glasgow, i cant make or receive calls either, my wifi is working tho (for the moment) again no warning or email from sky to say that there is a issue. Hope it's fixed soon!

Runner
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Post 12 of 33
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Re: Phones not working?

My phone is sending texts but not receiving them or receiving calls, also no mobile data at all, its not even showing that its trying to find any, at 1st I thought it was turned off but it isn't. 

Sound Designer
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Post 13 of 33
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Re: Phones not working?

I am now able to make and receive calls.

Researcher
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Post 14 of 33
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Re: Phones not working?

Mine worked briefly about 8.15 when I received one call but then it went back to none. And still no mobile data.

looks like another coffee and staying in Tesco a bit longer lol

Rob
Researcher
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Post 15 of 33
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Re: Phones not working?

my sky mobile has been interment all morning phone shows it has a signal but cuts off when i callhowever its being working for the last 15 mins i am in east sussex

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