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Not registered on network

Runner
Posts: 3
Post 1 of 4
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Not registered on network

Hello. Can anyone advise please?

My phone had been working fine, then this morning (well yesterday morning now), every time I tried to make a phone call it brought up the message, not registered on network. I've checked service status and it is saying that a mast is down near me and may affect my mobile service. They're hoping to have problem resolved soon. How long can that take? I also entered other cities in the service status field like Liverpool, Worcester and it's saying the same for every city I entered??!!! Any advice please as still can't make/receive phone calls/messages!!!

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Community Manager
Posts: 5,143
Post 2 of 4
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Re: Not registered on network

Morning! What phone are you using? 

 

 

Have you tried the SIM in another phone to see if the SIM itself has failed? And possibly try putting another SIM in that phone to see what happens. 

 

Did you get the phone from us?

 

It's probably something you'd need to call us about but possibly someone else can add more help if you can give more details and try out the checks above. 

Sam
Community Manager

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Runner
Posts: 3
Post 3 of 4
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Re: Not registered on network

Dear Sam

 

Thank you for your reply.

 

I have a Samsung A5 that I took out on a Sky contract in March/April along with a Sky sim card (kept the same number).

 

When I looked up the "Not registered on network" error, it said to go through Settings, Mobile Networks, Network Operator, Search Networks and click on your provider. So I selected Sky and then it brings up a message then saying "Your SIM card cannot connect to Sky network." 

 

I have called Sky today and they are saying again (as did online when I contacted an adviser), that a mast is down local to my area. They cannot tell me anything about when it will be up and running. Nothing about it at all. I find this unacceptable, being without a mobile phone. If I'm out the school can't contact me about my children and I'm also waiting to hear back from hospitals regarding their operations. How long can I be without a phone?!! 

 

As you advised, I took my SIM card out and put it in my old Samsung S6 but it said that I needed a PIN code to enter. I tried removing the EE sim and putting it in my A5 but I still can't make phone calls etc. Sky disappeared from the network provider list when I put in the EE sim card. Does that help at all with thinking of other possibilities to try?

 

Appreciate any help/advice.

Runner
Posts: 3
Post 4 of 4
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Re: Not registered on network

Sorry just realised it was January I started the new contract and had no problems until yesterday!!

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