a week ago
Earlier today I tried to access the IMDB (Internet Movie Database) website and it came up that’s Sky had blocked it as it looked like an adult website and I needed to disable parental controls if I wanted to visit it.
I logged in to MySky and found that my Controls were already disabled, so went back to the website and refreshed but no, still blocked.
Foolishly, I then went back to my Sky settings and planned to turn them on and off again, to see if that did anything, but then, when I went to turn them off, I was told I needed to enter credit card details to prove I was over 18.
I am fortunate enough to not need a credit card so therefore I don’t have one. I tried using my debit card but I knew and declined it.
I phoned the Sky Help Team and was told.. “Could you use someone else’s credit card and give them the £1 refunded verification fee?”
I am 29 in a few weeks, but because I don’t have a credit card and Sky don’t allow any other way of proving my age, theyre now going to block content thinking I’m under 18. It’s ridiculous!
a week ago
To turn off Parental Controls, you’ll need to verify that you're over 18 using a Credit card payment. Your card will be charged £1 which will be credited back to your Sky Mobile account.
Parental Controls settings can be changed at any time, sign in to Manage.
If you have more than one SIM on your account, you can set different Parental Controls settings for each SIM.
If you’re using Wi-Fi then Parental Controls won’t apply (your broadband provider or public Wi-Fi provider may have other settings or filters).
a week ago
I take it you were not on WiFi when this happened?
It looks to me like IMDB might be wrongly classified. You can email firstname.lastname@example.org to say you think that it is.
If you're on WiFi and this is happening and you're on Sky Broadband you may need to adjust settings here: https://www.sky.com/help/articles/sky-broadband-shield-explained
As for the credit card, it looks as if this is the only way to do it but I am asking the question to see if there is another way.