(Samsung, Pace, DRX780 boxes follow later)
Hi All,
We are updating the software on most existing customer Sky+HD boxes over the coming months in order to roll out the latest feature improvements and user experience to the Sky Guide. This software has been developed to be easier and simpler to use than ever before, using the very latest design and user navigation.
We are always grateful for constructive feedback from our forum users; in many cases this significantly aids our efforts to resolve problems. We are in the final stage of trial and would like to make this new software available to forum customers who have a 1TB / DRX890 set top box in advance of mass rollout. Whilst the new look will be fixed for the foreseeable future, we will be very interested in your comments on the design together with any reliability issues experienced,
The initial rollout will be slow while we monitor results closely, and the full rollout to all 1TB and DRX890 boxes is expected to take a few months due to the large population. There will also be some fixes incorporated, plus other stability improvements, so you could be amongst the very first to receive these.
If you wish to take up this option, we will need you to send a private message to Sky+Forum+Team with the title New Release and include your e-mail address, 9 digit card Number & the 6 digit version number from the System Details screen by noon on Wednesday 04/04/12. We will then perform an over the air download to these boxes, probably on or around Wednesday 11th April.
NOTE: The new software will not be on the DR stream until later in the rollout process as the DR stream is being used as a rollback option. If you wish to receive the new software early, please not perform a DR download, if you do so, the over the air download will not succeed and you will have to wait for full rollout of the new software.
Rollback option if receiving software in this trial phase – in the early stages you will be able to roll back to the current EPG version until the new one goes on the DR stream after mass rollout, but before you do this, we would really appreciate the chance to respond or investigate the reason why.
The enhanced Sky Guide will be gradually rolled out to all of the Sky+HD boxes with the exception of Sky+HD boxes manufactured by Thomson. During the first phase of the rollout only the DRX890 & 1TB Sky+HD boxes will be updated and then the remainder of the boxes, Samsung, Pace and the DRX780 will be updated later in the year.
Thanks,
Community Coordinator
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
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Brilliant news, thanks.
Request sent 
Forum Super User ― Forum Image Moderator Twitter: @AnnieB_UK ― Facebook: Annie_UK I do not work for Sky. |  | Say thanks by clicking the thumbs up button on the post to give kudos. |
Dave+Hawley wrote:Just sent PM.
I inadvertantly registered on the forum using a secondary user account, not my primary account.
Does this matter?
As long as you gave the info requested it does not matter who you logged in as.
Forum Super User ― Forum Image Moderator Twitter: @AnnieB_UK ― Facebook: Annie_UK I do not work for Sky. | | Say thanks by clicking the thumbs up button on the post to give kudos. |
