Help
Help
 

Sky+ HD & Sky+ Full System Reset

started by Community Manager Community Manager on ‎30-01-2013 03:29 PM - last edited on ‎26-09-2013 04:10 PM by Community Manager Community Manager (230,676 Views)

Symptoms

On Screen Message - "System Fault" when trying to record, live pause or access the Sky+ Planner.

Diagnosis

When the On Screen Message appears, press Select and your Sky box should restart, if the message continues to appear after the box restarts, try the following. 

 

Solution

WARNING: A FULL SYSTEM RESET SHOULD ONLY BE ATTEMPTED AS A LAST RESORT AS IT WILL RESULT IN THE LOSS OF ALL RECORDINGS/REMINDERS ON YOUR SKY BOX.

  

Full System reset – Sky+HD boxes

 

  1. Press services on your Sky remote control and you will see the main menu with Options highlighted.
  2. Highlight the Settings menu using the right arrow button and press select.
  3. Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).
  4. Using the right arrow, highlight System Reset and press select. You will see a message, "This option will delete all reminders."
  5. Press select to confirm. Your TV screen will go blank and your Sky+HD box will switch itself off.
  6. Wait for three minutes, then press sky to switch your Sky+HD box back on.

 

 

Full System reset – Sky+ boxes

 

  1. Press services on your Sky remote control.
  2. Use the up/down arrows to highlight System Setup, then press select.
  3. You will see the System Setup menu with Picture Settings highlighted.
  4. Press 0 (zero), 1 then select to access the Installer Setup menu (this screen is not listed on the System Setup menu).
  5. Use the up/down arrows to highlight Full System Reset and press select. You will see a message, "This option will delete all reminders."
  6. Press select to confirm. Your TV screen will go blank and your Sky+ box will switch itself off.
  7. Wait for three minutes, then press sky to switch your Sky+ box back on.
Contributors
Top Liked Posts in Knowledge Base
Labels