Sky+ HD Picture & Sound

[carlab]

Hi, I was wondering if anyone can help me. I have the following fault coming up when I try to pause live tv or record. System fault - sky+ playback and recording unavailable. I have tried a system rebuild and a full system reboot but its still not working. any ideas?? I also have nothing showing in my planner and didnt have before i tried the rebuild/reboot and also in anytime.

Thanks

[Mark39]

Have you recently upgraded, or has this fault suddenly appeared on a box you've had for a while?

[carlab]

its only just happened. had the box for just over a year and a week past the warranty it packs in. spoke to sky tonight who have now totally buggered up the whole thing so i have no signal at all. So no tv whatsoever until they can come on sunday to fix it! not hapy at all. at least i could watch something before speaking to them and had satalite signal now for some reason its totally gone and is no longer receiving any signal.

[Mark39 · Accepted solution]

Sorry to hear that. You could try a full system reset (as opposed to a reboot which you've already tried) as a last try, though you'll lose any recordings on the planner: http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/performing-a-full-system-reset/index.html

If that doesn't help - be prepared for a box swap on Sunday.

[Kenneth+M]

---

carlab wrote:

............had satalite signal now for some reason its totally gone and is no longer receiving any signal........

---

Check your two Dish Input connections.  Make sure that both cable connectors have around 3mm of centre core to make a good connection, and that they are properly screwed into the Dish Input sockets.  Also check the Service Menu ( Services, 0, 0, 1, Select ).  In 'Setup' there, make sure LNB Power Supply and 22KHz Command are both switched ON.  If not, change to ON, then press green to Save Settings.

[jake210]

My box is recording but live pause and rewind wont work the blue light is on but wont rewind or pause

[caesarome]

Try a planner rebuild:

http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/guide-to-performing-a-planner-rebuild/