on 17-10-2012 08:11 PM
Hi, after an auto update to the Sky HD box, we have been receiving the above error and have to disconnect the HD cable and watch Sky in "normal vision".
Have searched the forums and tried all the solutions on offer - switch off/reset/leave for a time - etc;etc to no avail. We have a Samsung HD TV and all was hunky dory until the update to the box.
Have tried calling customer services, very friendly lady said her colleague would call me back as he knew more detail re this error - guess he forgot. :-(
Does anyone have any other ideas how to fix?
on 18-10-2012 04:40 PM
Are you getting this error on-screen all the time? Can you let me know if your HD box is connected direct to your TV via HDMI, or if you have any other devices included in your setup?
on 20-10-2012 09:08 AM
Thanks for your reply.
The Sky HD+ box is connected directly to the TV via HDMI. The error appears whenever the HDMI cable is connected to the box. Have tried different cables but just the same.
on 21-10-2012 04:49 PM
Can you check the HD resolution output to see what setting it is on? If it is on AUTO, please change this to 1080i - you may need to try 720p if it is already on 1080i.
Here is how to change the setting:
•Press services, Options displays.
•Press right arrow to highlight Settings and press select. Picture displays.
•Press select Picture menu displays.
•Press down arrow to highlight HD Resolution Output.
•Press left or right arrow to change setting to Auto, 576, 720p or 1080i and press select.
•(OSM): “You are about to change the output resolution. If a blank screen appears, wait 10 seconds or press Back Up to return to Picture Settings” displays, Press select
•(OSM): “Output resolution changed. Continue to picture settings and then save” displays, Press select.
•Press green to save.
•Press sky to return to normal viewing.
Please let me know how you get on.
on 23-10-2012 09:45 PM
Many thanks for your reply. I followed your instructions - the setting was on automatic so I chaanged it to 1080i, unfortunately the same error appears.
on 21-03-2013 05:16 PM
Hi there, I know this is an old post have recently had sky Hd installed after only 5 hours of being installed got this message. Left it over night and it went, I have no got the message a month later but this time it wont go. Any help i dont have a scart lead to change it to so cant access anything
on 23-03-2013 10:21 AM
Thank you for taking the time to join the Sky Help Forum and welcome to our community.
I am sorry to read that this problem has happened as of late and you are unable to have this rectified. What type of box do you have? Is it connected straight into the TV?
on 06-04-2013 11:19 AM
Yesterday I started getting the same error...
"This display does not support HDCP.
Please disconnect your HDMI connection".
and Sky doesn't display.
I'm disappointed Sky are not able to understand and fix this quickly.
on 06-04-2013 11:34 AM
I found this and followed the HDCP reset procedure to the letter but I still get the same problem.
Come on Sky, help please.
06-04-2013 11:48 AM - edited 06-04-2013 11:51 AM
There's another thread on this - still no definitive solution:
10-04-2013 07:28 AM - edited 19-04-2013 08:19 PM
Thank you for taking the time to post on the Forum.
HDCP means High Bandwidth Digital Content Protection. This sends a signal from the Sky box to the TV through the HDMI cable. Viewing may be affected if the signal fails.
The possible causes that can cause this error can include:
We are in the process of getting this resolved, but in the mean time there are a few steps that you can carry out at home to try and resolve the issue.
The first thing that you can try is resetting the HDMI signal by doing the following:
(it would be worth rooting out the manual for your TV to check that is is HDCP compatible)
Using the Sky remote:
If this doesn't work, then if you can please try another HDMI cable to see if that is causing the issue and just have your Sky Box connected to your TV (remove devices such as Home Cinemas Systms etc) To make sure that this isn't an issue with your TV, try connecting other devices by HMDI such as a blu-ray player to see if you can view the picture.
Finally, please can you ensure that your TV has the most up to date software? (if this is applicable to you)
As a final alternative, you can try connecting your Sky Box with a scart cable if you are constantly seeing this message. The only downside of this will be that it will effect your HD viewing.
Please let the team know how you get on and confirm if this helped you.
on 11-04-2013 12:59 AM
Thanks for your post. The thing I don't understand is what has changed. My Sky box was playing fine through HDMI connection to my tv up until about a week ago and then I started getting the error. I've not changed any of the tv, HDMI cable or Sky box or any of the settings in any of the components so what could it be?
I have for now switched to a SCART connection and all works fine but obviously I don't get to view HD channels in HD.
I tried the reset procedure you set out previously but it had no effect, still got the error. I might try a different HDMI cable and see if that helps. Is it possible though that the existing HDMI cable suddenly developed a fault? Seems unlikely?
Thanks again for your help.
on 11-04-2013 08:01 AM
As poster of the original issue, I just wanted to add that we are still unable to view in HD mode and have had to resort to using the SCART cable. We have tried out all the suggestions posted as possible solutions and have tried another HD cable but to no avail! We are able to watch TV in HD mode via other devices using the same HD cable. The problem, very obviously to me, lies within the SKY HD box and/or the software within.
It would be nice to be able to resolve this after all this time. I might as well cancel the HD subscription as I am really paying for nothing.
C'mon SKY... dig a little deeper!!
on 11-04-2013 12:31 PM
As Pete has said above,
The possible causes that can cause this error can include:
How many HDMI ports do you have on your TV?
I know you have said you have tried another HDMI cable, however is it possible to try your box and cable on a different TV, just to see if you are still having the same issue?
If you can let me know once you get a chance.
on 12-04-2013 12:32 PM
We have had sky since 2011, same box, same tv and cables etc. We had this error a couple of times last year but this past week we have had way too many for my liking! Keeps coming up when watching any channel and also recordings. Driving me insane. We only have the one hdmi port and I have tried disconnecting etc but it hasnt helped. Not happy at all!!