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Sky Go on XBOX 360
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Member
pf86
Posts: 5
Registered: ‎23-02-2014

sky go app on xbox 360. movies dont work

I have full sky package and recently got the sky app for the xbox 360. All channels are working except movies, I also can't watch on demand or box sets. The error that comes up for the problem is "sky service temporarily unavailable. Sorry, sky service isnt available right now. Please try again later. For more information, go to www.xbox.com/status" I have done this but it shows no problem. i have been trying for 5 days now. Everything works on my phone app just not on xbox. Please help
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Community Coordinator
Megan.B
Posts: 344
Registered: ‎28-06-2013

Re: sky go app on xbox 360. movies dont work

Hi pf86,

 

Thanks for taking the time to post and I'm sorry that you are having problems with your Sky Go on your Xbox. 

 

Can you let me know if you have tried uninstalling the app, clearing your Xbox cache and then reinstalling the app to see if that helps? 

 

Thanks,

Megan
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Member
pf86
Posts: 5
Registered: ‎23-02-2014

Re: sky go app on xbox 360. movies dont work

Hi,
Ya I tried all the troubleshooting and nothing worked. I even formatted the xbox hard drive.

Its very odd because even on normal channels, eg.channel 4, the stream works but if a movie starts the feed stops and the error message appears again until the movie finishes.

Thanks for getting back to me
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Community Coordinator
Sarah-R
Posts: 544
Registered: ‎26-06-2013

Re: sky go app on xbox 360. movies dont work

Hello pf86.

 

Thank you for posting about this problem and welcome to the Community,

Can you tell me who your internet provider is and if you are using a wired or wireless internet connection with your Xbox.

Thanking you in advance,

Regards,

 

Sarah-R
Community Coordinator
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Member
pf86
Posts: 5
Registered: ‎23-02-2014

Re: sky go app on xbox 360. movies dont work

Hi,

My isp is eircom. 70 mb broadband on a wired connection.

Thanks
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Community Coordinator
Sarah-R
Posts: 544
Registered: ‎26-06-2013

Re: sky go app on xbox 360. movies dont work

Thank you for coming back to me so quickly pf86,

 

I am going to pass your case up to the team who are dealing with xbox issues, can you watch out for a private message with a live chat link from them please?

 

Regards

Sarah-R
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Community Coordinator
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: sky go app on xbox 360. movies dont work

Morning pf86.

 

My colleague has contacted you last night via private message with further information so we can assist further with this Sky Go app issue you are experiencing.

 

Hope to hear from you soon.

 

Thanks,

Anne
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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

pf86,

I'm having exactly the same issue re: Movies and on-demand programming not playing on the XBOX app. 

Tried posting on this communities board previously but to no avail.

My ISP is also Eircom.  Did you have any luck resolving your issue?  If so what steps did you have to take?

Any pointers would be much appreciated.  Thanks

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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

Anne-M,

I'm having exactly the same issue re: Movies 'watch now' and ALL on-demand programming not playing on the XBOX app. 

Tried posting on this communities board previously but to no avail.

My ISP fox the Xbox is also Eircom.  Did you have any luck resolving pf86s issue?  If so what steps were taken?

I have tried the usual, delete and reload, clear the cache, nothing happening.

Is there something I need to reset in my router?

Any pointers would be much appreciated.  Thanks

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Community Coordinator
LiamC88
Posts: 960
Registered: ‎02-09-2013

Re: sky go app on xbox 360. movies dont work

Hey KEVIN360,

 

Thanks for getting in touch.

 

I am sorry to see you are having the same problem with Sky Go on your Xbox 360.I would like to help find out why this is happening so I would need to ask a few more questions. How long has this been happening for? Are you able to watch Catch up and Live TV on Sky Go with no issues?

 

Please get back to me when you can.

 

Regards

Liam
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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

Liam,

 

Issue has been ongoing for approx 2mths, I think since I updated the Sky app on the Xbox 360.

I can watch sports, kids, entertainment live

I cannot watch movies (Sky movies and all variants, film 4, or movies on Ch4) live

I cannot watch any on demand programming (incl sports, kids, entertainment.

The error message is always 'service temporarily unavailable', on retry option I get the same message, on exit option it returns me to the last watched live programme.

Have deleted and reloaded the app.

Have cleared the cache

Have deregistered and re-registered the Xbox.

Have checked the multiplexing on my (Eircom) router.

All to no avail

Please help

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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

I have exact same problem as Liam & tried everything too.. But mine has been like that for 6 months please Advise?
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Community Coordinator
LauraMac
Posts: 5,602
Registered: ‎20-12-2010

Re: sky go app on xbox 360. movies dont work

Hi KEVIN360, 

 

Thanks for coming back to Liam. 

 

As you're getting the service temporarily unavailable error the next step will be to get one of my colleagues to look into this further, as soon as they can they'll be in touch via Private Message with more information.

 

 

LauraMac
Community Coordinator
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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

Laura,

 

When passing this on to your 'colleagues' please inform them that I have tried the following steps as suggested by other 'colleagues'

  1. Deleted and reinstalled Sky app on Xbox 360
  2. Cleared cache on Xbox 360
  3. Checked I am using correct multiplexing on router
  4. Deregistered and re-registered my Xbox on Sky Go (cannot do again this month)
  5. Tried to accept T&Cs when logging in to go.sky.com on PC using same Sky ID - option not prompted and unavailable on T&Cs link at bottom of Sky Go webpage

I had no problem accessing Movies (Sky and others) live and any on-demand content prior to the Sky Xbox app being updated prior to Xmas.

 

From other posts on these boards this seems to be a farily common occurance however the supports desks list of suggested fixes seems to be non-exhaustive.  Surely someone somewhere has resolved this issue or is it just that the other complainants simply gave up??

 

Please help

 

Kevin

 

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Contributor
KEVIN360
Posts: 24
Registered: ‎16-02-2014

Re: sky go app on xbox 360. movies dont work

Laura,

 

Any further word from the 'experts'?

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