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error code 26

Runner
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Post 1 of 8
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error code 26

please help skygo on my phone stopped working, i have uninstalled it several times , it goes so far and the i get error code 26 try again 

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New Viewer
Posts: 1
Post 2 of 8
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Re: error code 26

I'm also receiving this error today and deleted and re-downloaded the app

Runner
Posts: 2
Post 3 of 8
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Re: error code 26

Same issue here on Android. Repeated attempts to uninstall,  clear data, reinstall make no difference...

Runner
Posts: 2
Post 4 of 8
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Re: error code 26

if i put it on my own 4g it works and if i go back to wifi it will play but not good quality , it wont allow me to watch anything on catch up , hope its reaolved soon 

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Post 5 of 8
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Re: error code 26


@bellaemily wrote:

please help skygo on my phone stopped working, i have uninstalled it several times , it goes so far and the i get error code 26 try again 


Same here. Rubbish

Oracle
Posts: 66,992
Post 6 of 8
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Re: error code 26

Can you please answer these questions:

 

What operating system is in use?

Does the problem occur on WiFi? Who is the ISP and what router is being used?

Does the issue occur on 3/4G? Who is the provider?

What device are you using (model number)?

What operating system version is the device using?

If you have Sky Sports/Cinema, can you install these Apps and let us know what error appears when trying to watch Live TV?

When did the problem start?

Are you in the UK or Ireland?

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Runner
Posts: 2
Post 7 of 8
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Re: error code 26

Minix X8-H running Android 4.4.2

Current version of Skygo app

Location Ireland.

Issue the same on ethernet or WiFi. 

Has worked without problems for about 2yrs. No recent OS updates, ISP or router changes. 

I don't have access to other Sky services to test those. The app loads fine and I can select a programme but the preparing stage times out leading to the error.

 

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Posts: 1
Post 8 of 8
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Re: error code 26

Same for me

 

1 Android 4.4.2

2 WIFI Zen Internet Netgear router

3 Cant test with Tablet

4 Samsung Galaxy Tab SM-T310

5 Android

6 Dont have

7 Approximatly 12th June

8 UK

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