25-02-2018 07:50 PM
Yes, I've tried all the advice in this thread and many other threads on this forum. It's ridiculous that you would even need to go into your time and date settings to get a video player app to work. Especially a video player app that is needed to access content which is paid for (and paid quite a lot of money for!). Why can't Sky have a service like iPlayer or All 4 which avoid these issues?
In the end, I followed the advice on this forum which seemed to do the trick, although whether it is a robust solution is another matter:
06-04-2018 09:06 PM
Here's the steps I took to fix this issue for me.
1) Changed the date/timezone settings on my mac. It was showingas North America so changed to Europe.
2) Logged in to mysky account and removed my mac under 'my devices'.
This then allowed me to watch what I wanted on sky player.
02-05-2018 11:26 AM
All of a sudden I had the same problem again, even though I downloaded the new skygo player app 3 weeks ago where there was this error code checking for updates error 00002. Now this error 200 out of the blue. what worked last time and this time again was simply uninstalling the skygo player on my mac, then reinstalling it and deleting all the sky cookies in the browser. It seemed to have fixed it again. But Sky. YOU need to fix the issues with the sky go player! We are paying a lot of money for our subscriptions. ~How can it be that it wasn't tested properly in the first place?
06-05-2018 08:00 PM
I have just tried to get sky go working on two separate mac book pros. No success for either. Both have the time and date set as suggeted as earlier in the chain and Sliverlight is installed and available - though I understand that this should not be necessary any more.
This is utterly appalling service, especially when you compare it with how seamlessly and effortlessly Netflix works and at a fraction of the price. Will I be staying with Sky, not unless they get their act together and realise that making it easy for people to use the things they advertise is important and that customers actually matter.
I have now spend two hours and go nowehere apart from developing a loathing of Sky!!!!
a week ago
I am guessing you don't have any desire to fix this issue from looking at this thread?
I am experiencing the same issue and have have done for months. I work in software and i know this type of problem would not be acceptable if it had gone on as long as this, let alone just ignored.
tried all the suggestions: time zone etc.
stuck in sign in loop.
was downloading V4 or V5 of the Skygo Player (will not work)
searched for sky / sky go and deleted all old versions including installer downloads, and anything I could find related to Sky go.
went to sky.com, went to watch TV, directed me to sky go download for mac.
downloaded , installed and signed in.
Looked very different to the old version, and it worked. (Version 1.0.19)
My auto time prefs and time zone are switched off (not sure if this makes a difference.)
Macbook Pro, running Yosemite. Watching via Firefox.
hope this helps