on 03-12-201307:24 PM - last edited on 18-12-201502:12 PM by Kei+M
We have noticed that some customers may see an error message “Sky Go is not supported on rooted Android devices” where they may not have deliberately rooted their device.
If a device is identified as being “rooted”, we can’t guarantee to our content partners’ satisfaction that the programmes and movies on Sky Go can be protected from copying or illegal distribution. For those that aren’t aware, rooting is a process where the user gets complete control over the Android operating system files and configuration. Some devices may be identified as ‘rooted’ if the manufacturer has enabled root access by default.
If you receive the error message: “Sky Go is not supported on rooted Android devices”, then we suggest removing any apps that might provide root access (such as Superuser or SuperSU) and fully unrooting the device. Due to the variety of devices, versions and rooting techniques on the Android platform, there is no single technique that will work for everyone. We suggest trying the following the steps, which should unroot the device in most cases:
1. Install the SuperSU* application from Google Play. 2. Run the SuperSU app, go to Settings, and choose “Full unroot”. 3. Uninstall Superuser, SuperSU and Cydia Substrates, if they are still installed on your device. 4. Reboot you device.
This procedure should completely remove all executable files and applications that provide root access to you device. It does not restore your ROM image to the original in case you’ve replaced it. If you’re not comfortable trying this procedure or you’re still getting the error message after this procedure, then we suggest contacting your device’s manufacturer to ask for more advice.
Some devices are supplied as rooted from the manufacturer, in these cases we recommend contacting your manufacturer to state that this is stopping you from using Sky Go (and other media streaming services which check for rooting) and you would like to know if there is a possibility of removing any of the files which cause the device to be detected as rooted.
*Please note: we have no affiliation with SuperSU and cannot provide you with any support for this app or process.
Please also note the following:
Sky can’t be sure that the process outlined in the post will work but it has worked for other users previously;
Users are responsible for checking that any third party apps they use are suitable for their device / software configuration;
Sky is not responsible for any problems resulting from use of third party apps.
Sam Community Manager
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