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New Win 10 sky go app

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Researcher
Posts: 4
Post 1 of 19
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New Win 10 sky go app

Had to install sky go app for windows and now can't watch anything. Keep getting error we're having trouble connecting you.Please try again (002).

 

Anyone else had this issue and know how to fix

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Researcher
Posts: 4
Post 4 of 19
5,289 Views

Re: New Win 10 sky go app

Problem solved

 

Steps to fix

1. Uninstall the Sky Go app

2. Uninstall Cicsco Videoguard player

3. Delete the Directory C:\Users\Owner\AppData\Local\Cisco and all it's contents. If you get a message that another program is using something, go into the directory and delete all of the sub directories that are not in use by another program

4. Delete the Directory C:\Users\Owner\AppData\LocalLow, same instructions as 3 above

5. Delete the Directory C:\Users\Owner\AppData\Roaming\Sky

6. C:\Users\Owner\AppData\Roaming\SkyGo

7. Delete any previous versions of the SkyGo installer

8. Download the latest version of the installer and run

SkyGo should now work

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Oracle
Posts: 66,956
Post 2 of 19
2,966 Views

Re: New Win 10 sky go app

Hi @JT934

 

You have probably tried it already but if not try rebooting your PC and also make sure your Firewall is letting the Sky Go app and anything from Cisco through.

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I do not work for Sky.
Researcher
Posts: 4
Post 3 of 19
2,916 Views

Re: New Win 10 sky go app

Tried that, didn't work.

 

The app worked when originally installed, now just getting the message.

Tried uninstalling and re-installing, still the same

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Researcher
Posts: 4
Post 4 of 19
5,290 Views

Re: New Win 10 sky go app

Problem solved

 

Steps to fix

1. Uninstall the Sky Go app

2. Uninstall Cicsco Videoguard player

3. Delete the Directory C:\Users\Owner\AppData\Local\Cisco and all it's contents. If you get a message that another program is using something, go into the directory and delete all of the sub directories that are not in use by another program

4. Delete the Directory C:\Users\Owner\AppData\LocalLow, same instructions as 3 above

5. Delete the Directory C:\Users\Owner\AppData\Roaming\Sky

6. C:\Users\Owner\AppData\Roaming\SkyGo

7. Delete any previous versions of the SkyGo installer

8. Download the latest version of the installer and run

SkyGo should now work

Boom Operator
Posts: 24
Post 5 of 19
2,364 Views

Re: New Win 10 sky go app

Hi, did this work for you? Didn't for me..... 

Runner
Posts: 1
Post 6 of 19
2,209 Views

Re: New Win 10 sky go app

The reset instructions worked for me.

But the new Sky Go app is very poor, every 20 / 30 seconds it's stuttering and that's on the high speed virgin media ethernet connection to laptop.

Used to work fine via internet explorer.

Oracle
Posts: 66,956
Post 7 of 19
2,195 Views

Re: New Win 10 sky go app

If you are running Windows Defender try disabling the realtime scanning as that is known to cause the stuttering and the like.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Post 8 of 19
1,759 Views

Re: New Win 10 sky go app

Brilliant thank you that worked Smiley Happy

Production Supervisor
Posts: 1,087
Post 9 of 19
1,755 Views

Re: New Win 10 sky go app


@03Terry1962 wrote:

Brilliant thank you that worked Smiley Happy


@03Terry1962

What worked for you?

Researcher
Posts: 5
Post 10 of 19
1,206 Views

Re: New Win 10 sky go app

It’s wrong we should go through this. Sky should get their act together and sort it. Mailed the support centre and promised a reply within 25hrs now 6 days. It’s a joke get it sorted. 

Runner
Posts: 3
Post 11 of 19
389 Views

Re: New Win 10 sky go app

Sadly didn't work for me. Any other ideas ? I am currently in Cyprus, which is in the EU, So I think it should work. But I have now seen error 002 many times. Very frustrating. 

 

Researcher
Posts: 5
Post 12 of 19
238 Views

Re: New Win 10 sky go app

Didnt work for me.  Sky should really sort the problem with the app, and put an update out.  Theres enough complaints on here about it.

Oracle
Posts: 18,113
Post 13 of 19
231 Views

Re: New Win 10 sky go app


@Fernie81 wrote:

Sadly didn't work for me. Any other ideas ? I am currently in Cyprus, which is in the EU, So I think it should work. But I have now seen error 002 many times. Very frustrating. 

 


When was the last time you used Sky Go in the UK? as you have to log on every 37 days back in the UK to reactivate roaming in the EU

Annie Oracle since 2012 Customer since 1989 Beta Tester (Sky,Apple,Microsoft) I do not work for sky! FAQ for Sky+ Community Blog
Researcher
Posts: 5
Post 14 of 19
228 Views

Re: New Win 10 sky go app

every night from my ipad.

Researcher
Posts: 5
Post 15 of 19
227 Views

Re: New Win 10 sky go app

Didnt know the app work in the EU, didnt last tear in France.

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