Sky Broadband Speed

[laura87]

Hi

I was wondering if anyone could help. My broadband speed is extremely slow, I have had a look at the help centre page but nothing seems to be working.

[Robert]

Hi laura87, 

In order to assist further with your issue can you provide the following information?

• How many sockets do you have in your house?
• What do you have connected to each socket?
• Do you have microfilters connected to each socket in use?
• Where is your router connected, is it in the main telephone socket or on an extension?

I would advise following the steps in our Slow Connection Troubleshooting guide on the Help Centre as this will ensure you have the router and microfilters connected properly to get the best possible connection from your line.

Can you also provide the following information from your router:

1. Log onto the router by visiting http://192.168.0.1
2. When prompted enter the username: admin & password: sky (in lower case)
3. Scroll down and click on the Show Statistics button.
4. Copy and Paste the contents of the window that opens up into a reply to this post.

[laura87]

There are two sockets in the house, a sky box is connected to each socket and microfilter is in place. The router is placed at the main telephone socket.

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

511 kbps	796 kbps
46.5 dB	27.0 dB
32.3 dB	12.5 dB

I saw that sky had set the download at 0.5Mb, when I was with another provider it was never this low.

[kl2006]

hi im having a slow speed problem..... mainly when watching videos or downloading stuff it freezes every few seconds its very frustrating. general speed other than that isnt bad.

these are my settings :

Firmware Version

2.8Sky

ADSL Port MAC Address IP Address Network Type IP Subnet Mask Gateway IP Address Domain Name Server

e8:be:81:66:53:a5

2.216.135.180

MER

255.255.255.192

2.216.135.190

90.207.238.97    90.207.238.99

LAN Port MAC Address IP Address DHCP IP Subnet Mask

e8:be:81:66:53:a3

192.168.0.1

enable

255.255.255.0

Modem ADSL Firmware Version Modem Status DownStream Connection Speed UpStream Connection Speed VPI VCI

A2pB023o.d20h

Up

306

341

0

40

please help if you can thank you

[Robert · Accepted solution]

Hi laura87, 

Thanks for posting your stats, clearly from the Noise Margin sitting well above our target of 7.0dB your line has been capped quite low and you should be getting a much higher connection speed. 

Please use the Contact Us page to report this to our Customer Help team, your line should be re-profiled to increase your connection speed.

[Robert]

Hi kl2006, 

Thanks for posting your details, it's clear from your connection speed that your connection is not running fast enough to support streaming video content.

Can you tell us where your router is connected to your line? is it in your master socket?

Can you also navigate back to the page where you copied the stats provided above and scroll down, then click on Show Statistics and provide this information as it will let us see the line conditions.

[AngieHamilton]

extremely slow connection speed, i only have the internet for gaming, if this is as good as it gets i will be changing to virgin. can you shed any light on my problem? all the equipment is set up the way it should be microfilters etc so there is no problem here and the only phone line in the house is where it is connected.

ROUTER STATISTICS

System Up Time: 01:57:47

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

MER	20706	36350	0	1986	11494	00:51:00
	0	0	0	0	0	00:00:00
	42143	34781	0	12177	2293	00:50:50

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

1834 kbps	605 kbps
49.5db	30.1db
21.5db	16.0db

Poll Interval:  (secs)

[tintin1609]

Hi ,

Can you explane why my internet speed gone from 8meg to 3,2 mg over the last 3 weeks

my upload stream of 800 would give 8.meg

thanks Andy

[Smithy99]

Andy, there are a number of reasons why your download speeds may suffer but for us to have any idea we need a little more information. Post your router stats from the current router location and then get them agaion from your TEST socket.

You would also be better starting you own thread for your issue instead of jumping in on smeone elses, that way, replys will not get confused with each other.

[Dipak]

My broadband is very slow most of the time, on some occassions it is so slow that web pages do not load. The rourter I have is over 4 years old - is this likely to be the problem??

The details of the speed test are:

System Up Time 01:32:38

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 19 14 0 666 161 00:00:11 LAN 10M/100M 1685 0 0 66 0 01:32:35 WLAN 11M/54M 5936 6279 0 7856 1972 00:12:09

ADSL Link Downstream Upstream Connection Speed 6320 kbps 796 kbps Line Attenuation 37.0 db 22.0 db Noise Margin 7.1 db 15.0 db

[Dipak]

I have had broadband from Sky for over 4 years. The speed has only been an issue for the past few months, could the problem be the router - should I get a new one

[LauraMac]

Hi Dipak, 

Thank you for posting your router stats, would you mind advising what Broadband package you subscribe to? 

Are these stats taken from your master or test phone socket? 

[Mat2]

Hi I also have versy slow speeds,

www.speedtest.net    --- results, 2.66mbps down & 0.67mbps upload my downspeed was quoted over 3.1mbps

and is nowhere near your estimate.

and my router stats...

nowhere near what my line connection states ???

Router Statistics

System Up Time: 0:32:49

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

MER	13597	17509	0	3654026	18633548	0:31:54
Up	1250	66	0	249467	5103	0:32:49
Up	20763	16682	0	20517140	4001118	0:32:33

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

3070 kbps	797 kbps
55.5 dB	30.4 dB
7.0 dB	9.6 dB

[Robert]

Hi Mat2,

From the stats you have posted your router is indicating that it's connected at approximately 3Mbps, this is the maximum speed your line can currently handle based on the stats you have provided.

Can you confirm where your router is connected to the line, is it in the master socket or on an extension? Can you also tell us what speed you were quoted you would receive?

Note speed test results from online sites are not accurate and can vary depending on the server you connect to and how busy that server is.

[Dipak]

Hi Laura

These are from the master socket - I am on the basic package