Sky Broadband Speed

[JETA79]

I am currently on the Broadband Lite package and have exceeded my download limit a few times, is this the reason my download speed has been decreased to below 1mb as a punishment? Or is it something technical?

Browser takes forever to load and often crashes due to slow connection.

Please help...

[Skytime]

That shouldn't be connected withthe fact you went over the download limit, generally if you go over the 2Gb download limit they would just autoupgrade you go the unlimited BB package for 7.50£ a month since it doesnt have a limit, both packages offer spedes of up to 20Mb so sounds like you might have a technical issue causing a decrease with the line

[JETA79]

could you help me find a solution?

Firmware Version

V2.02.44

ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server

00:1b:2f:9d:d6:11

2.124.60.89

PPPoA

255.255.255.255

89.200.128.24

90.207.238.97 90.207.238.99

LAN PortMAC AddressIP AddressDHCPIP Subnet Mask

00:1b:2f:9d:d6:10

192.168.0.1

On

255.255.255.0

ModemADSL Firmware VersionModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI

7.03.01.66

Connected

762 kbps

412 kbps

0

38

Wireless PortName (SSID)RegionChannelWireless APBroadcast Name

SKY54513

Europe

6

enable

enable

[Skytime]

I'm afraid i wouldn't have the technical knowledge to the level that i can see if there are any issues from those stats but there are loads of other members on here or also the sky knowledge advisors so hopefulyl one of them will reply by the end of the day for ya ! otherwise twould be best to call up sky tech support and see if anything has changed from ther side ofthings that may be causing the slow speed!!!

[michael-r]

Hi JETA79,

As Skytime has mentioned the fact you have gone over the 2Gb monthly allowance will mean you are auto-upgraded to a higher package but we will notify you well in advance. This happens if you go over the allowance twice within 6 months. If you are having connection or speed issues this would suggest a technical problem.

If you are experiencing speed or connection issues I would first of all suggest going through the troubleshooting found here. Steps found here will help define any problems or identify why your speeds are low.

[Damien-SW]

If you also posts the stats rather than the status of you router we could help more

[Dan+Cleary]

I have the same problem with internet explorer keep on crashing, download speed is whooping 0.1mb!!!! and I'm on Sky Broadband unlimited.

Sky keep sending blurb about Sky Anytime+, they are having a laugh, my pc struggled to load this page. let alone try and watch a film or program, jeez

you're not alone, and sky cannot fix it, your stuck with a poor service like me.

[Robert]

Hi Dan+Cleary, 

I appreciate having a slow connection is frustrating, getting only 0.1Mbps however indicates a serious issue if the line is running that slow.

Can you confirm how you have your router connected, is it connected to the master socket or an extension?

To ensure you get the best possible connection speed from your line, please follow our Slow Connection Troubleshooting guide on the help centre.

Once you've followed these steps, please reply to this post with the following details from your router:

1. Log into the router by going to http://192.168.0.1
2. When prompted enter the username: admin & password: sky (in lower case).
3. Scroll down and click on the Show Statistics button.
4. A new window will open up, Copy and Paste the contents of this window into a reply below along with the information requested above.

[b+Doak]

in my experience it is connected this is exactly what happened to me - expect to get contacted by sky wanting you to upgrade you to the unlimited package and then the speeds will be improved.  Nice tactic eh ?  Get you hooked on low cost reasonable speed BB and once you have got used to downloading lots of stuff bounce you into a new higher payment by turning the speed down until you get so annoyed it with it you succumb to paying more for unlimited! 

[brighton53]

Our connection is also ridiculously slow.... we were told we could expect to receive up to 4.95mb.... but we have never received a fast connection, 

have done the "slow connection troubleshooting!" ... makes no difference. 

outrageous service

ROUTER STATISTICS

System Up Time: 20:14:53

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

PPPoA	4476	4707	0	1390	3604	00:14:38
	74565	60671	0	747	160	20:14:53
	138168	106590	0	246533	37397	00:08:37

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

960 kbps	448 kbps
62.5db	31.5db
15.1db	9.0db

Poll Interval:  (secs)

[Robert]

Hi Everyone, 

Thanks for posting up your stats. What we're interested in when you post this up is the Downstream Noise Margin (shown in blue) and Downstream Attenuation (shown in red) highlighted in the example shown below.

1337 kbps	666 kbps
54.5 dB	29.6 dB
11.3 dB	6.8 dB

Ideally you want your Attenuation to be as low as possible, this may be a high figure depending on your line length from the exchange however it indicates signal loss and the quality of your line. So don't be surprised if it is quite high, especially if you are quite far from the exchange.

To ensure you get the best possible speed from the line and to help reduce attenuation (signal loss) on your line please ensure you have your router connected to your Master telephone socket (see picture 1 below). You should also ensure that you have all devices connected to your line through a Microfilter (see picture 2 below).

  Picture 1 (NTE5 Master Socket)

 (Picture 2 - Microfilter)

Understanding your Noise Margin:

Once you've checked you have everything set up correctly, we focus on the Noise Margin, this figure we aim for a target of 7.0dB. Depending on your Noise Margin figure, follow the steps under the relevant heading below, it may be that you need to use the Contact Us page to have your line adjusted.

Noise Margin is between 6.6dB and 7.4dB:

• If your Noise Margin is sitting between 6.6dB and 7.4dB there really isn't any change that can be made as your line is currently running at the maximum speed it can achieve without sacrificing stability.

Noise Margin is 7.5dB or above:

• Please use the Contact Us page to request your line be reconfigured to increase your connection speed.

Noise Margin is 6.5dB or below:

• This indicates that your line may be unstable and your speed may need to be dropped slightly to stop your connection from dropping out. Please use the Contact Us page to discuss this with our Customer Help team.

[happyskycustom…]

Robert

I also am having some problems with speed of connection. I put below the details from the router. Is there any way I can get above 0.1mbps?

Hopefully there ie an easy solution

System Up Time:05:42:43

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

PPPoA	137357	148888	0	1655	8687	05:41:01
100M/Full	144719	136887	0	8659	1754	05:42:38
11M/54M	7367	3193	0	120	18	05:42:25

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

128 kbps	608 kbps
47 db	31 db
9 db	16 db

[Smithy99]

It looks like you are in a test profile with 128kbps, you need to ring Sky and ask them to manually configure your line.

You should put the router into the TEST socket first and take the stats again.

[Gramps8]

Hi I'm a new sky unlimited customer and my sky indicates I should be getting 5.5meg but I'm lucky if I get 1! any ideas I reset the router and the norm, I have fillters on all points and have no extension cables

[Robert]

Hi Gramps8, 

Can you confirm how you have your router connected, is it connected to the master socket or an extension?

To ensure you get the best possible connection speed from your line, please follow our Slow Connection Troubleshooting guide on the help centre.

Once you've followed these steps, please reply to this post with the following details from your router:

1. Log into the router by going to http://192.168.0.1
2. When prompted enter the username: admin & password: sky (in lower case).
3. Scroll down and click on the Show Statistics button.
4. A new window will open up, Copy and Paste the contents of this window into a reply below along with the information requested above.