Sky Broadband Speed

[A.I]

Hi,

I've been promised 20mbp internet speeds and pay for the service.

However we have done several speed checks and discovered that we are recieving internet speeds as low as 0.07 mbp which is by anyones standard disgracefully low.

We have done tests at the following times on 9th July 2011

12:15am - dwnload speed : 0.188 mbp upload : 0.665 mbp

12:16am - dwnload speed:  0.707 mbp upload : 0.670 mbp

12:17am - dwnload speed: 0.343 mbp  upload : 0.670 mbp

12:18am - dwnload speed: 0.429 mbp upload : 0.673 mbp

12:20am - dwnload speed: 0.480 mbp upload : 0.669 mbp 

These are the exact times at which they where taken. These times are the times where internet traffic is at its lowest and the speed was lowest too. These are unnaceptable speeds at prices that are worth the promised 20mbp. We would like to hear from you soon and a solution to this problem asap otherwise i have no choice but to switch network as internet is too slow for the work and usage needed in my household.

Thank You 

Ariff Idris

[Robert]

Hi Ariff, 

In order to assist with this issue can you provide the following information relating to your set-up?

• Where your router is connected to your line, is it in the master socket or on an extension socket / cable?
• Do all phone sockets on your line have a microfilter connected?
• Have you tried our Slow Connection Troubleshooting Guide on the Help Centre to ensure correct setup?

Can you also provide the following stats from your rotuer:

1. Log in to the router by going to http://192.168.0.1
2. When prompted enter the username: admin & password: sky (in lower case)
3. Scroll down and click on the Show Statistics button
4. Copy & Paste the contents of the window that opens up into a reply to this post a long with the information requested above.

[BRIT+KAYAN]

Hi..it seem my speed connection going down again. Can some check it for me why it keep droping once it pick up speed for a few weeks.

Here are the stat:

 ADSL

Type	Interleave Path
Status	Show Time
	Downstream	Upstream
Data Rate (kbps)	512	414
Noise Margin (dB)	15.0	16.0
Attenuation (dB)	48.7	29.2
Output power(dbm)	13.2	6.7

[Robert]

Hi BRIT+KAYAN, 

I understand your frustration, if your line speed is constantly dropping it usually indicates a problem with set-up, this can be caused by a number of things from a faulty microfilter to devices being connected to your line which are not filtered correctly.

Can you tell us where your router is currently connected, is it connected to the master socket or an extension?

If you have a test socket (see picture below) can you try connecting the router directly to this using a microfilter and removing all other devices from the line, once you've done this please post another set of stats from the router so that we can compare the line conditions.

Thanks,

[GersMan007]

Stop blaming the people fix the broadband sky

 you blame everything its them to blame so stop and fix the exchanges and crap copper lines

get fiberoptic everywhere

[GersMan007]

That's to only way we wil get 20 meg above post

[Pudding889]

My Network Type has suddenly changed to MER and my speeds are extremely slow. Whats going on?

[GersMan007]

puddin am mer as well and slow as well whats going on

[Pudding889]

I'm not sure to be honest but from reading about apparently peoples Network Types changed to MER when Sky were moving servers earlier in the year. Don't know if Sky are doing maintenance again.

[GersMan007]

They should tell us  when they are doing maintenance

the only advice you get is plug in to main phone socket

I have rebooted my router stuck a pen in it

still crap speed why that please help

[GersMan007]

what the hell is MER and kernel: Line 0: xDSL G.994 training?

[GersMan007]

DownStream Connection Speed UpStream Connection Speed

1394

606

slow speed why ?

[GersMan007]

Me thinking slowing payment to sky like there slow broadband

mibie they will fix it 

[GersMan007]

Today speed

Line Attenuation Noise Margin

1535 kbps	606 kbps
61.5db	38.4db
6.1db	12.7db

[GersMan007]

Done a speed test = 1.3Mb

 another test

Today 15:21

1344 kbps (168kB/s)

499 kbps (62.4kB/s)