Sky Broadband Setup, Cabling, Connection & WiFi

[Shaqster]

Have just had a long conversation with a SKY representative and he told me to post this..

Seems he is as baffled as i am.

Recently switched to SKY and today tried to access a website which enables me to work.

www.theice.com

Cannot get any access at all and i know the website is working as i can access it from my phone.

Have tried 3 computers to access it, have disabled all firewalls, anti virus etc and still no joy.

Cleaned out internet cache, done everything possible but still no access.

Run a ping test and it comes back Timed out.

IT people at www.theice.com seem to think that the router is blocking it.

Was lucky enough that SKY sent me 2 routers, have switched them over and still no joy...

HELP !!!!!!!!!!

[PaulEK]

Loads here so not a Sky issue. Do you have anyway of specifying DNS servers in case its a lookup issue? You could try accessing via IP address 63.247.112.10

[Shaqster]

Have tried using a preferred DNS server 192.168.0.1 but no joy.

[Shaqster]

Also was working perfectly well until i switched over to Sky !!

[Shaqster]

Still doesnt work when i use their IP address.

[PaulEK]

I take it you have run traceroutes to see what is going on? We use Sky here and can connect to the site you are accessing so that kind of muddies the water. Have you tried booting to safe mode with networking to test without anything in the background?

[caesarome]

---

Shaqster wrote:

Have tried using a preferred DNS server 192.168.0.1 but no joy.

---

You can't use that as a DNS as that is the IP for your router.

Try OpenDNS - 208.67.220.220 or 208.67.222.220.

[Damien-SW]

works fine for me

[Shaqster]

When i run a trace route here is what happens.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Authorised User>tracert theice.com

Tracing route to theice.com [63.247.112.10]
over a maximum of 30 hops:

  1     1 ms     2 ms     1 ms  192.168.0.1
  2   615 ms   187 ms   582 ms  5ac987be.bb.sky.com [90.201.135.190]
  3   351 ms    88 ms   245 ms  10.245.143.1
  4   602 ms   462 ms   595 ms  te0-6-0-7.er11.enslo.ov.easynet.net [89.200.135.
205]
  5   595 ms   238 ms    78 ms  prs-b7-link.telia.net [213.248.89.117]
  6   260 ms   418 ms   498 ms  prs-bb1-link.telia.net [80.91.252.141]
  7   120 ms   110 ms   286 ms  ash-bb1-link.telia.net [80.91.251.98]
  8   216 ms   248 ms   273 ms  qwest-119092-ash-bb1.telia.net [213.248.88.178]

  9   412 ms   165 ms   165 ms  cer-edge-12.inet.qwest.net [205.171.139.66]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Also tried safe mode with networking and still no joy.

Thanks for trying to help !!

[Shaqster]

Have tried both of those values in DNS and still no joy.

Thanks for trying to help !

[Shaqster]

Many thanks firstly on everyone trying to help.
My IP address does begin with a 9 and i have reboored the router numerous times.
Got the IT guy from work to access my computer remotely earlier. He spent over an hour on it and came to the conclusion that there is nothing wrong with my PC or settings.
He also did a ping test direct from the router to the ICE website.

The results were.

PING 63.247.112.4 (63.247.112.4): 56 data bytes



--- 63.247.112.4 ping statistics ---

4 packets transmitted, 0 packets received, 100% packet loss

Also same result came from the route trace so his conclusion was that sky broadband is the problem.
Have called the SKY guys back and awaiting their response.
At a total loss and confusion as to why this is happening.
My IT guy said that a few months ago he encountered a similar problem where BT users couldnt access the company trading platform, lasted a couple of days and then eventually BT fixed it.
So overall at a loss still !!!!