Help & Support
- Help & Support
-
TV
Choose a product
Choose a topic
More help options
- Account & Billing
- Broadband & Email
- Talk
- Help Forum
-
How to complain
How to complain
Using Sky.com
- Latest News
- Contact Us
- Forum
- |
- Sky Broadband
- |
- Sky Broadband Setup, Cabling, Connection & WiFi
- |
- Broadband not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic to the Top
- Bookmark
- Subscribe
- Printer Friendly Page
Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 08:36 AM
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 08:38 AM
Its also down in Exeter, and much of Kent it seems. National Failure?
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 08:40 AM
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 08:42 AM
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 08:43 AM
Same for me in Witney, Oxfordshire.
They've confirmed on the phone their 'test tool' didn't get a response from their kit in the exchange.
They couldn't confirm to me if it was a BT or Sky issue.
Helpful that their Status Checker says there are no faults/outages, but on the phone they say "Oh yes, we've had a few calls like this today"?!?
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:10 AM
Not working in Southampton either, certain websites ok, but can't connect to my work VPN.
Notice that phone is different, voice mail service different and dial tone not the same, we had a letter saying the phone network was being changed, is this the cause of the problem?
Can't get through to sky, I guess eveybody is trying!!
Not happy!!!!!!!! Getting a bit sick of sky, constant problems with TV too, maybe time to change to Virgin Media???
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:14 AM
Here in worcester, the same thing....great for a Monday Morning !!
Nice if they put out some info then we'd be much more understanding!!
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:17 AM
Woke up this morning to find that I couldn't use Ebay or Google amongst other sites. Not even going to bother to call Sky, I reckon they're inundated. Sounds like a nationwide problem, I'm in Bournemouth.
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:17 AM
Phew!! Glad I am not the only one!!!! I'm in Devizes, Wiltshire and it's not working here either. Have been on hold for nearly 60 mins too so think I will just hang up and let them sort the issue as guess Sky have got the message by now!! LOL 
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:21 AM
No internet here RM13 (Rainham) just orange light on
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:27 AM
For me the Router cant get access. The connection status says Access Denied. The Router can negotiate a speed but simply cant log in to Skys servers.
Will they fix it before i run out of Mobile broadband allowance i wonder!?
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:29 AM
Broadband working now!!
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:31 AM
Yeah back here to.
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 09:33 AM
Re: Broadband not working
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
on 06-06-2011 10:23 AM
Please accept our apologies for any inconvenience this loss of service may have caused.
Sky Help Centre. My Sky and Sky iD. Forum Help.
Twitter & Facebook.
Has someone helped you? Say thanks by clicking the pink star to give them Kudos then click accept as solution. This makes it easier for others to find answers. Tagging your posts and others with relevant key words is another way to help, it also counts towards forum rank.
Have you had a question answered or an issue resolved on the forum?
Let us know where you would have gone for help if the forum had not been here on our first ever community poll.

Sky Knowledge Advisor
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
 | New to the forum? Click here | |
 |  |  |
| Tagging your posts and others with relevant key words is another way to help, it also counts towards forum rank. |     | |
