Sky Broadband Ordering

[The+Liquidator]

Originally I was told it would take about 5 weeks to transfer everything to new house.

Tv worked straight away but phone took 3 weeks & then 2 more weeks for broadband, so 5 weeks was right.

It wasn't easy though, with problems of cancellations & MAC code being just 2 of them.

Once it was going, my broadband speed was at one point 38kb/s - yes dial-up speed!

Broadband is now great but I've just received my bank statement to find Sky bill was too much.

It turns out that I wasn't put back onto Talk Unlimited so I haven't been getting any free calls. Last month had £25 worth of calls that should be free.

I then checked what will be my next bill to find I will owe £95 of extra call charges (ALL of which should be FREE!)

I signed up to get Sky Talk Unlimited & was originally on it but after moving Sky didn't put me back on Sky Talk Unlimited so I have been getting charged for about 10 weeks for calls that should be free!

I mailed Sky & have now been put back on Talk Unlimited but next month & all previous months call charges remain.

It's not my fault that I was put on the wrong Talk package after moving so I shouldn't have to pay any charges that wouldn't be payable if Sky hadn't made such a basic error with my subscription.

I mailed them again before typing this so hopefully all will be ok very soon........................

If not then my bill due in a weeks time will be about £170.00 which I may not be able to cover!

[GRF4784]

Hi The+Liquidator,

I have replied to you in your previous post.

Many Thanks,