on 04-12-2011 01:15 PM - last edited on 04-12-2011 01:19 PM by Buddica.
I EMAILED YOU ON FRIDAY 2-12-2011 TO SAY THAT MY M&S VOUCHERS HAD NOT ARRIVED & THAT NEITHER HAD MY FRIEND removed.I AM PLEASED TO INFORM YOU THAT MY VOUCHERS HAVE NOW ARRIVED.
on 05-12-2011 11:26 AM
Thanks you for letting us know you have now received your Introduce a Friend M&S Vouchers. We really appreciate this and hope your friend will receive theirs soon, normally this can take up to 45 days after their account has been active and their first subscription has been paid.
I am sorry it has taken this long but hope you will enjoy them.
on 05-12-2011 01:55 PM
Further to my letter dated 5-12-2011,
on 06-12-2011 12:16 AM
on 06-12-2011 11:35 AM
I do apologise but we will be unable to chase up your friends M&S vouchers. If they would like us to do this for them they will need to try the following link to escalate this.
If your friend has still not received the vouchers once they have tried the escalation route then they will need to contact us themselves by posting on the Sky Forum.
on 08-12-2011 06:34 PM
I have tried to introduce a friend three times this week using the Sky online service, my friends have heard nothing from Sky, I have made three complains to Sky who have not bothered to reply.
on 08-12-2011 07:10 PM
Sorry you are having problems with the online service, if you have entered all the required details then your friend should receive an email inviting them to join. I would also suggest your friend check their spam as the email may have went in there. If its another problem with the site then let us know please.
on 09-12-2011 04:32 PM
Thanks for that, I appreciate your concern and frustration, can you ask your friend to complete the online form a t www.sky.com/vouchers so this can be looked into further?
on 09-12-2011 07:24 PM
Sky promises £75 M&S vouchers to its customers if you introduce a friend, well I did when my daughter and partner bought a house 2 months ago, after not hearing anything from Sky after being told that we would get the vouchers after the first months bill had been paid I contacted Sky and I was told neither myself or my daughter will be getting the vouchers as they cannot find any record of us applying, then I got an email stating we didn't go through the correct online procedure, however we both have the officall Sky email confirming we have gone through the proper procedure on looking online this seems to be common problem and as such I feel Its another of Skys disregard for the U.K customer and needs investigating to that end I have posted this email to Watchdog and other cosumer protection groups as this is another of Skys very thin edge of an already thin edge of the wedge
on 10-12-2011 07:54 AM
Hi RISHWORTH, I'm sorry this has not gone smoothly. We have a dedicated team who handle these enquiries. You can contact them directly via www.sky.com/vouchers.
on 11-12-2011 12:26 PM
What use is contacting the Sky voucher site when Sky have not send him an invite to join, I have only recommended him three times now, I have also had three confirmation email's from Sky saying they will send him an invite to join Sky TV, but alast one week later and hey NO contact from Sky.
He is beginning to go off the idea of joining Sky due to their incompetence.
11-12-2011 01:21 PM - edited 11-12-2011 01:43 PM
Sorry to hear that you are having issues with the introduce a friend offer.
I notice that you have mentioned that your friend has not received an email from us, but you have had conformation back from the team.
Can you send an email to the friend you have introduced using the same email address you given us for them, just to make sure this is the correct one. Also ask you friend to check their junk/spam inbox as the email's can sometimes go there.
Let us know how you get on.
on 12-12-2011 12:29 PM
I can appreciate how this must be fairly frustrating
What is the e-mail that you are getting? Are you selecting the e-mail to be sent to your e-mail address?
I know this may seem like a silly question but my understanding is that if you check the box for an e-mail to be sent to your address then that is where the e-mail would be sent. (and not your friends)
If you could let us know if this has been of any help.