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Posts: 21
Registered: ‎22-04-2012
Sky Go error message. 'Scenario Workflow Failure.con:20310 '. Any body come across this?
Every time I try to watch a film or anything else on Sky Go, the screen gets past the yellow circle and then gives the above error message. Any help would be appreciated.
Other Answers: 3
El Capo
Posts: 7,344
Registered: ‎30-03-2012

Hi try this.. Might work. If not come back. Thankk Sean

Please note, I do not work for Sky. I am a paying customer, like you.
Getting There
Posts: 2
Registered: ‎05-05-2014

every time i try watch any thing this comes up scenario workflow failure.con:20310 help


Super User
Posts: 45,638
Registered: ‎27-10-2010

Try this:

Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.


Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.

Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.


If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.