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All Advertised All 4 content not available on All 4 catch up or Box sets

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Boom Operator
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Post 1 of 12
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All Advertised All 4 content not available on All 4 catch up or Box sets

My Sky+ HD box works fine for Catch Up and Box sets except for All 4.

Channel 4, More 4 and Walter presents show the first episode of a series, and they advertise that all other episodes can be viewed on All 4 Catch up or All 4 Box sets.

This is not true. Current examples of advertised programmes not available on All 4 are the series Maltese,  and Before We Die.

I spoke with Sky Customer support last week who said that all programmes should be available, and that Sky would "send a signal" to make sure that all All 4 content would be available.

No difference.

I have sent 3 emails to All 4, but they never respond. 

Anybody got any ideas or similar problem?

 

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Boom Operator
Posts: 16
Post 10 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

I can now answer my own question about non availability of advertiesed All 4 programmes as I have received an actual reply email from ViewerEnquiries@Channel4.co.uk, which states; 

 

"We would also advise that the advertising on our Walter Presents titles such as MALTESE: The Mafia Detective is not misleading as it advertises this as being an All 4 exclusive. It is a rights issue in that Sky have not obtained the rights to our All 4 boxsets. ".

 

This means that only episodes of programmes actually shown on Sky are available on Catch Up or Box sets.

They also refuse to say if or when an All 4 app will be available for Apple TV or Sony 4K Opera smart TVs.

 

The partial good news is that the programmes can be accessed by AirPlay streamed to an Apple TV from  iMac, MacBook Pro, iPhone or iPad. 

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Oracle
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Post 2 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

I could be wrong but i don't think Channel 4 make all of the All4 web based content available on their All4 portion of the Sky catch up service.

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Oracles are not Sky employees, we are just customers and will not be able to assist with account or billing issues.
Oracle
Posts: 67,002
Post 3 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

Hi @electricmonk

 

This question comes up a lot and the answer is that despite what the Sky advisor told you, not all Channel 4 content is available via the On Demand platform on our Sky boxes and mobile devices because Channel 4 themselves don't make it available for reasons best known to themselves. The adverts themselves could be pointing you towards their website, mobile and TV apps where all the content is there to be viewed.

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Runner
Posts: 4
Post 4 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

I have exactly the same problem and have done so since all 4 was launched!! I have to watch anything that takes my fancy through my laptop. Would love to hear of a fix. 

Oracle
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets


wrote:

Would love to hear of a fix. 


There is no fix as the two posts above you have said @scotsartist1969, the only other thing you might be able to try is if you have a smart TV it might have the All4 app on it where you should mind all the content, either that or connect your laptop to your TV.

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Oracle
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Post 6 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

@scotsartist1969  Just to add a further option to @caesarome suggestions on ways to watch. If you have a smart DVD player I'm sure you can get the All4 app. 

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Sound Designer
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Post 7 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

From what I can tell, there’s two ‘versions’ of ALL4 on Sky - one is the standard catch up service with programming available for 30 days after broadcast; the other are the the full series that come with the box sets component - both of which are part of a relevant subscription and ad-free unlike the ALL4 which you get via their website and app, all of which is ad-supported.

 

The Sky catch up and box sets will likely be subject to a specific output agreement and not a version of the Channel 4 ad-supported service... they’re using Walter Presents as a way of driving traffic to their ALL4 app and watching ad-supported content.

Oracle
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Post 8 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

Channel 4 catch up does contains adverts or at least it has when I have watched the odd program in the past.

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Sound Designer
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Post 9 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets


@caesaromewrote:

Channel 4 catch up does contains adverts or at least it has when I have watched the odd program in the past.


To be fair you are right - but on a Sky box they are skippable by fast forwarding whereas ads on All4 content via their own apps aren’t - well I’ve never been able to skip them anyway! 

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Boom Operator
Posts: 16
Post 10 of 12
5,752 Views

Re: All Advertised All 4 content not available on All 4 catch up or Box sets

I can now answer my own question about non availability of advertiesed All 4 programmes as I have received an actual reply email from ViewerEnquiries@Channel4.co.uk, which states; 

 

"We would also advise that the advertising on our Walter Presents titles such as MALTESE: The Mafia Detective is not misleading as it advertises this as being an All 4 exclusive. It is a rights issue in that Sky have not obtained the rights to our All 4 boxsets. ".

 

This means that only episodes of programmes actually shown on Sky are available on Catch Up or Box sets.

They also refuse to say if or when an All 4 app will be available for Apple TV or Sony 4K Opera smart TVs.

 

The partial good news is that the programmes can be accessed by AirPlay streamed to an Apple TV from  iMac, MacBook Pro, iPhone or iPad. 

Researcher
Posts: 3
Post 11 of 12
1,769 Views

Re: All Advertised All 4 content not available on All 4 catch up or Box sets

Me too. Annoying when I record a first episode to find I cannot access the rest. The lastest Flight .. the first was on 4 the rest i can see on All four but to record it says I must upgrade my sunscription which i am not doing!

Researcher
Posts: 3
Post 12 of 12
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Re: All Advertised All 4 content not available on All 4 catch up or Box sets

Thanks for this, they may not find it misleading but I certainly do and it will result in not watching the programs. But how come some Walters have all episodes available on all four and I can record but others like this Flight ... will not record. As I say very misleading.

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