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Getting There
Posts: 3
Joined: ‎09-12-2013

Problems with Wireless Connector Mini

I have recently got a Wireless Connector MINI to replace my existing Wireless connector as it does not require plugging in at the mains.

 

I have followed the Wireless Connector MINI installation instructions but with no success.

 

When I switch on the HD box at the mains, the power light flashes on the Wireless Connector MINI for a fraction of a second before it goes off and then never comes back on again.

 

My HD box version begins 4F31 so it should work.

 

I have tried restoring the software onto the Sky box but that didn't work. I havent performed a front panel reset as I dont want to lose all my recorded programmes.

 

The Wireless Connector MINI is brand new so I don't think there can be a problem with it.

 

I assume it may be to do with the fact I have previously been using the standard Wireless Connector and now my Sky HD box won't recognise the new MINI Connector for some reason.

 

Does anyone have any suggestions or solutions? Many Thanks in advance.

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Super User
Posts: 49,906
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini

Have you tried a planner rebuild:

http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Sky-HD-System-Fault/ta-p/583396

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Getting There
Posts: 3
Joined: ‎09-12-2013

Re: Problems with Wireless Connector Mini

Thanks for the reply.

 

Just tried that and sadly no it didn't solve the problem.

 

To clarify, in case it wasn't made clear in my initial post, my brand new Wireless Connector MINI does not power up and will not install on my compatible Sky+HD box despite following the installation instructions to the letter.

 

Any other suggestions appreciated!

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Getting There
Posts: 2
Joined: ‎02-04-2014

Re: Problems with Wireless Connector Mini

Hi there

 

I'm having exactly the same issues. Did you ever resolve this or should I just resort to buying a wifi bridge?

 

Thanks

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Super User
Posts: 49,906
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini


MoodyP wrote:

Thanks for the reply.

 

Just tried that and sadly no it didn't solve the problem.

 

To clarify, in case it wasn't made clear in my initial post, my brand new Wireless Connector MINI does not power up and will not install on my compatible Sky+HD box despite following the installation instructions to the letter.

 

Any other suggestions appreciated!


I had this issue when I tried to set mine up, I managed to get mine working by rebooting the Sky box at the mains.

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Getting There
Posts: 3
Joined: ‎09-12-2013

Re: Problems with Wireless Connector Mini

Rebooting at the mains was the first thing I tried obviously and no that didn't work as mentioned in my original post.

gdjames no I never got this sorted so I just gave in and went back to using the standard wireless connector. Shame nobody at Sky could offer an explanation or solution.
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Retired Staff Member
Posts: 418
Joined: ‎16-12-2013

Re: Problems with Wireless Connector Mini

Hi MoodyP,

 

Thanks for your post.

 

Can I ask you to try turning off your router, sky box and wifi connector.

 

Power them back up in that order. 

 

Reset your network connection by pressing Services on your remote and then going to Settings (press select) > Network (press select) > Press the Red button

 

Let us know how you get on with this.

 

Kind regards,

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Getting There
Posts: 2
Joined: ‎02-04-2014

Re: Problems with Wireless Connector Mini

Right, got mine working

I had to full factory reset my box, then force a software update. Once I did this the box's USB recognised that something was connected, and then it all worked. So without the new software it wouldn't power it which is why is just flashes once when I turned on the sky box at the mains.
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Getting There
Posts: 11
Joined: ‎20-08-2014

Re: Problems with Wireless Connector Mini

[Reset your network connection by pressing Services on your remote and then going to Settings (press select) > Network (press select) > Press the Red button

 

Let us know how you get on with this.

 

Kind regards,

 
Thanks very much for brining this services route to the setup menu to my attention.
I spent hours trying to get a connection using the current Sky instruction which brings up the same 3 method choice.  Neither WPS nor password or other manual methods works, always resulting in a failure.  As soon as I went via services, and then tried WPS for the upteenth time, it made an immediate connection to the router.
Completely beyond me to explain why!
 
Thanks again.  By the way, this was without rebooting anything.
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Explorer
Posts: 5
Joined: ‎20-03-2013

Re: Problems with Wireless Connector Mini

When I go to services I can not find network option ?
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Super User
Posts: 8,198
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini

press Services then Zero then Five


Hello KittyTGAnnie..........          DRX89 | DRX895 | iPad Air 2 - 128GB WiFi (iOS 8.4) | XBox One | BT Infinity 2
Sky Customer, Sky Beta tester & Volunteer Community Moderator
Note: Sky only moderate on the public forums so please don't expect them to reply to your posts, the public forums are for customers to help other customers.

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Super User
Posts: 49,906
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini

When pressing services go one to the right and you will see "Settings" and then you will see the Network tab.

 

 

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Explorer
Posts: 5
Joined: ‎20-03-2013

Re: Problems with Wireless Connector Mini

Just found the network setting but cant reset. I press red but its not doing anything?
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Super User
Posts: 8,198
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini

Did you press select first to activate the Network tab? The red button is then displayed at the bottom of the screen.


Hello KittyTGAnnie..........          DRX89 | DRX895 | iPad Air 2 - 128GB WiFi (iOS 8.4) | XBox One | BT Infinity 2
Sky Customer, Sky Beta tester & Volunteer Community Moderator
Note: Sky only moderate on the public forums so please don't expect them to reply to your posts, the public forums are for customers to help other customers.

Please do not post any personal details or account information. Please use plain text.
Super User
Posts: 49,906
Joined: ‎27-10-2010

Re: Problems with Wireless Connector Mini

Try pressing the select button first and then the red one.

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