Since the launch of Sky VIP, a number of you have told us that you’ve found the process to claim tickets to be a tad frustrating. You’ve told us that you often felt like you never really stood a chance, with the most sought-after tickets becoming fully booked very quickly.
"I check everyday on the My Sky app for free tickets. Every day I look it just says fully booked. I think you need to change the system for tickets as most people will never have a chance to get tickets." - Neil brooks
"It’s a great thing to be able to get free tickets for events however in the months I’ve had the Sky app, I haven’t been able to secure anything. I know there’s thousands of people and limited availability but for people who work, they can’t be on the app 24/7 or even at regular intervals." - N1ckd77
We acknowledge the frustration this has caused, so we’re pleased to announce a number of key changes that we hope will make claiming tickets better and fairer for all Sky VIP members. The changes include:-
The introduction of ticket ballots for our most popular tickets such as the Premier League. You can now enter a ticket ballot by simply clicking “enter” next to the event within the Sky VIP section of the My Sky app. Winners will then be selected at random.
Members will only be able to claim one set of football tickets per league per season.
Members will still have the option to access tickets on a first come, first served basis,however,this is limited to one booking per calendar month.
We’ve introduced a No Show Policy which means we can restrict access to future events should members decide to book and not show up (we hope never to have to use this).
In addition to this, we’ll be introducing a new form of competition which will give members the opportunity to show off their skills to win once-in-a-lifetime experiences such as tickets to the Rugby World Cup Final.