liza85 wrote: Is there any plans in the future to be able to do this online?
No offence but it seems a bit silly being able to add on but not take off online.
Very unlikely I would have thought as Sky like you to call up so that can talk you into keeping what you are trying to cancel or to perhaps offer you something.
It's already a requirement that Sky allow customers to downgrade by emailing them via "My Sky"- it's in the terms & conditions and is even offered as an option in an online Help & Support article:
However, it's a common complaint that Sky circumvent notices not made by telephone by delaying or failing to process the notices. Experiences include staff reversing the onus back to the customer to contact them again by telephone, by indicating that it won't otherwise be processed (there's apparently a "cut and paste" response in use to do this).
I have certainly used the Contact Us section to downgrade in the past - while not processed immediately, it was within 48 hours, which suited me. However I note that some recent replies given by company representatives here point towards phoning an agent as the only option - which seems odd/confusing/incorrect/not-very-customer-friendly
that's very helpful!
