on 22-02-2013 10:35 PM
To remove something from your package you have to call Sky and give them 31 days notice to do this.
on 22-02-2013 10:55 PM
Is there any plans in the future to be able to do this online?
No offence but it seems a bit silly being able to add on but not take off online.
Very unlikely I would have thought as Sky like you to call up so that can talk you into keeping what you are trying to cancel or to perhaps offer you something.
22-02-2013 11:18 PM - edited 22-02-2013 11:27 PM
It's already a requirement that Sky allow customers to downgrade by emailing them via "My Sky"- it's in the terms & conditions and is even offered as an option in an online Help & Support article:
However, it's a common complaint that Sky circumvent notices not made by telephone by delaying or failing to process the notices. Experiences include staff reversing the onus back to the customer to contact them again by telephone, by indicating that it won't otherwise be processed (there's apparently a "cut and paste" response in use to do this).
"Just Cancel services as requested...."
"Remove a package or cancel your subscription"
10-03-2013 10:26 PM - edited 10-03-2013 10:27 PM