on 14-10-2012 11:36 PM
I have very often got a letter from Sky denoting "Multiroom Connection Problem". Usually the telephone connection is lost if the wires are disturbed occasionally. Unplugging and re-plugging the wires usually makes my equipment tell me the telephone connection is there. On the back of the letter when I try to perform a call-back, I cannot make my Sky+HD box to actually call Sky back. I can make my normal sky box make the call-back but cannot do it with the HD box. For when in Step 7 on the back of the letter, nothing happens. The TV screen never shows "Call-Back in progress"
Does anyone know the exact steps to make a Sky + HD box to perform a callback ? This can avoid calling Sky and getting help from an overseas call-centre, which takes a lot of time.
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on 15-10-2012 08:19 AM - last edited on 09-12-2013 07:19 AM by Jason-H
To do a call back all you need to do is follow the instructions below.
Using Sky Remote Control:
on 08-12-2013 06:48 PM - last edited on 09-12-2013 07:19 AM by Jason-H
I've had the same problem. The answer given by the Sky person isn't what was asked for, in that a rebuild isn't the answer as it will wipe your recordings. The issue is just that step 7 doesn't work, it just sits there doing nothing. This is on both machines in the house. Anyone with ideas?
09-12-2013 07:17 AM - edited 09-12-2013 07:20 AM
Thanks for getting in touch on the Sky Help Forum to let us know that you are also having issues with your Sky Multiscreen connection.
I'm a little bit confused as you have referred to the fact that "step 7 doesn't work" but Jane has only provided a 5 step guide on how to perform a manual callback. Can you confirm if you're trying this?
I look forward to your reply.