Moving Home

[Briony220891]

Although I had recently emailed and filled out all the criteria I received an email asking for more details regarding my account and moving address I have now repeated this but I've already moved! Our internet has been working fine with our Sky Router however, the phone and broadband are not. Is there a phone line i can call to get it resolved quickly?

Briony

[Malcolm-M · Accepted solution]

Hi Briony220891, you can contact the home move team on 08442 410623 in the UK and 0818719893 in the ROI.

[pink.lips24]

Hey there not sure if im on the right bit but hey ho.

I need some help??

Im moving house this sunday and have sky tv,internet,phoneline the thing is i owe money on my account and will be unable to clear it before i move will i still be able to move everything to my new address for free? also do i need to bring my dish and how long will it take to be up and running?

many thanks

sinead.

[michael-r]

Hi pink.lips24,

Unfortunately, I cannot confirm if the debt on the account will affect the moving home process. This information is account specific and depends on certain factors within the account. I would go through the contact us section of the help centre to find out this information.

You can also try and process the move home by going through this link as well and discussing this with an advisor. There is also a moving home section of the help centre where you can do everything online. This can be found here. If the moving home process is successful there is no charge for this entire process.

[Louise+Cullen]

Hi

I am in a private letted flat where my landlord has told me she needs me to move out of the property by 31 March.  I would therefore like to cancel my contract with SKY.  I would be grateful for your help, as you can imagine, this is a very stressful time for me and dont want to leave any equipment to do with SKY or be charged for services I can longer use.

Kind Regards

Louise

[caesarome]

If you want to cancel then you will have to phone Sky on this number:

08442 411 653

As this can not be done via this forum.

[Fionagjcn]

Hi just saw the message you replied. Could I ask that how much does it cost if I want to cancel my sky withing 12 months. I am moving a lot, and it is kind of trouble that I bother sky man a lot recently. Maybe I'd better cancel it..... 

In addition, I will move in to a flat, more like council building. Do I have to ask sky man to help me to reset if my landlord alreadh has a sky mini dish? Can I set it my self?

Many thanks,

Fiona

[hadouken-andy]

Hi Fiona,

Unfortunately you cannot cancel your Sky subscription within the initial 12 month contract period however if your new property can have Sky (just ask your landlord) we can offer you a free home move service call. This can cover new dish/cabling if required and the setup of your existing box.

Thanks

[Ash75]

Hi,

I currently live with two mates and we have sky and it is under my name. I am moving to a new property and want to take out a fresh sky contract for myself and leave the current one with my two mates (who are also moving house). Is this possible?

Thanks

Ash

[Robert]

Hi Ash75, 

The easiest way to do this would be to move your existing account with you to your new address and ask your friends to join sky as new customers.

If you cancelled your account and try to set up a new account under your name it would re-instate your existing contract.

Please use the Contact Us page to discuss this further with our Customer Help team.

[the-missis]

I move home on 21st October but my contract will not terminate until 13th November.  Can I bar outgoings calls so that the new owner cannot run up a large phone bill at my expense?

[Samantha-K]

Hi the-missis,

Thanks for bringing your query to our Forum

Can I ask if you have booked a home move with us and if your services are being transferred?

We can put a barr on premium rate numbers. You will need to contact us to activate this and to discuss further options. 

Thanks

[G.Stuart]

Hi there,

I'm currently in a private rented flat which I'm moving out of soon. At the flat the dish isn't mine but the landlords because they had sky before i moved in so when i subcribed to sky I just used the dish, but now i'm moving to another address i need a new dish fitted. What do i do and how much will it cost me for a new dish to be fitted????

Cheers

G.Stuart

[Anne-M]

Hi G.Stuart, 

I hope I have got back to you before you move. If you can get in touch with our home move team, they will discuss this in depth with you.

If you book a home move with Sky, we will organise for a dish to be installed as part of the visit.  One thing we will need to know when you contact us to organise this, is if you are allowed your own dish, or you will need to share your dish with your neighbours (a communal set up) as this will need booked with a specialised department within Sky. 

I hope the move goes smoothly 

Thanks, 

[navenenedin]

I had the most annoying/mind boggling and unhelpful 1 hour conversation with the moving house team this morning. I am astonished by the double standards of sky on different situations and the tricky clauses and claims. Background is: I am hoping to move the sky talk, broadband and TV services to a new address in England. New place has a communal dish and has everything connected to the main socket in the living room. Last tenant had Sky TV- no issues. My landlord said it is dead easy: bring the sky box and card, inform sky, an engineer may have to come out and activate it. I spoke to three people including at the moving house dept. They all said, moving home services is free of charge, but sky has an arrangement with a company to do installations, that company will charge. Yet they don’t know what the estimated cost would be None of the sky help team, could explain why I have to pay for an external company(sky internally arranged), if the moving house policy is free of charge. My call was transferred three times, every single time i have to explain my background and moaning- there is no coherence with information transfer!!!!!!!!!!!!!!!!!!!!!! In the past I was told that re-location and new connection will be easier, if it is the property is under a communal sky dish setting, I am experiencing the exact opposite of the sky’s company policies. I am baffled that a simple re-location procedure is a total nightmare with Sky services. I always had a bad experience i.e., I had to wait many weeks to get my services on my old address. I have been over charged, taken payments under two names, delayed my services for Health and safety reasons, in the end miraculously changed overnight. I really feel customers like me are trapped in the systemic incompetence of sky, however I very much value the credibility of sky products. Sky products are really good but when it comes to human/customer contact- it really is appalling.