05-02-2017 05:07 AM - last edited: 05-02-2017 06:03 AM
The following blog explains the programme
For myself I was asked if I wanted to join the team with two other new members in January. I joined the forum a year ago and had been active answering posts mainly in the Q forum. Anyone wanting to become an Oracle needs to be active and positive and someone may contact you. Sky want the forum to be friendly and supportive so our role is the same so be positive but there is no need to slavishly support Sky ( thank heavens or I wouldn't be an oracle!)
The Sky Community Management team which acts as moderators is quite small and they have other responsibilities so can't be everywhere but they do read every post. Oracles have very limited powers we can move posts to the correct board - I did so with this thread as the subject had nothing to do with Sky Q. We can also approve pictures members post meaning they appear more quickly especially overnight or at weekends etc. We can also move posts that break the forum rules to a suspense board where the staff can check them.
We have access to a private board where the moderators and Sky specialists post giving a limited back communication channel - a wider group of users also can do this. This allows us to check facts and on occasions ask users questions for Sky staff.
Our posts are our own and we don't have to follow the "party line" but my experience the Oracles are a pretty laid back team. We wouldn't be here if we didn't want to help people.
Hope this answers your question..
06-02-2017 12:20 AM
Sense of humour has been officially extracted from these forums!
But do you guys get any perks...otherwise...all that effort...some comapnies would pay ppl to do online help.
I used to do that in 2008.
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