on 30-06-2016 04:05 PM - last edited: 30-06-2016 04:20 PM by Federica-C
I agree that you should make it easier to give positive feedback...I've spent about 15 minutes trying to find a way to pass this on!
I just wanted to leave some feedback for the representative I spoke to today to change my address.
Calum in the Homemove Team was really helpful and went over and above to transfer my details to my new address. I was really impressed with his service.
Please could this be passed on to his manager directly.
Moderator Note: Removed personal info
09-07-2016 09:41 PM
Please pass on my sincere thanks to Kimberely for her incredible thoroughness and friendly help that she provided when I called today. Her professionalism and attention to detail has meant that I am now able to remain a Sky customer when it was looking like I would have to leave after 15 years. She really is a credit to your organisation.
15-07-2016 04:47 AM
15-07-2016 08:45 AM
15-07-2016 12:44 PM
My Broadband was down and causing problems, my daughter was here at the time and she rang sky the girl her name was Rachel was excellent she talked her through every detail to put the problem right and now we have a faster Broadband and it is working fine, just to thank rachel again for her profetional help.
Mr and Mrs Daniels Cumbria
21-07-2016 01:34 PM
25-07-2016 11:10 AM
26-07-2016 08:35 PM
29-07-2016 12:16 PM
My husband, Mr Abdul Hannan, is a new sky customer and only had my account open since 16th July. However, we are now moving (30th July) and I have been speaking with Stephen at the customer service team for home move. In my opinion, he is an amazing asset to the Sky Home Move team. He was an absolute pleasure to speak to and has been extremely helpful at this very difficult time in our lives. A big thank you to Stephen (STE20) from myself and my husband, Mr Hannan.
I would also like to thank the lady I spoke with who has arranged the transfer of my phone and internet to my new home. I believe her name may have been Debbie.
We've noticed an amazing increase in the number of customers who share their customer service experience with us.
We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.
How To Send Thanks To Sky?
Simply reply to this thread and we'll pass on your feedback to the right department/person.
30-07-2016 08:10 PM
Would like to pass on my thanks to Kristy in Retentions who was extremely helpful in helping me make some changes to my account and making sure I was happy to remain a Sky customer. I clicked the 'X' instead of close on the conversation so wasn't able to leave her the positive feedback I intended.
01-08-2016 07:07 PM
02-08-2016 08:57 AM
Thanks for the continuing positive feedback. We do our best to pass this on to each and every indivdual.
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