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Billing, Account & Rewards

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Billing, Account & Rewards

Hello,

 

We have noticed an increase in the number of posts coming into the Lounge board that are account related. 

 

Unfortunately we are unable to assist with any posts relating to your Sky account, billing/payments, rewards, offers/gifts, complaints and cancellations, as this would require access to your account and to do so we would need you to go through our data protection process. 

 

  • If you have a smart phone, why not use our My Sky app for further assistance.

 

  • If you need to talk to us about your Sky account or are experiencing problems paying your bill, please contact us here for UK and here for ROI, as soon as possible so we can discuss this further with you.

You can also check out the videos:

 

Understanding Bills on Sky Q - Sky Help

 

 

 

What happens to your Sky bill when you upgrade your Sky package - Sky Help

 

 

 

Changing your payment due date on Sky Q

 

 

 

How to change your payment due date on yout TV - Sky Help

 

 

  • If you need to raise a complaint please see our complaints code of practice, which will provide further information on how you can do this. 

 

  •  If you are a new Sky Q customer and have a question click here.

 

  • If you are a new Sky+ customer, you can visit this page.

 

Please note - any topics deemed inappropriate for the Lounge board will be locked and moved after 24 hours.

 

Thanks,

Stacey

Stacey
Community Manager

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