Sky Q hints & tips

Community Manager

The Community is a place where likeminded people come together to discuss and share their knowledge about everything Sky, some members are a whizz when it comes to new tech!

 

Here are just some of the handy tips they’ve contributed to help others get the most from Sky Q:-

 

 

willowsfarmers is tired of manually scrolling through the TV guide

 

"How do you change the day when searching for programs in TV Guide instead of scrolling to the right?"

 

LixyPete:- Cunningly Sky have hidden this in a help article, fast forward goes forwards 24, rewind back 24, and play jumps to now.

 

Srik loves to flick between 2 channels

 

"Is there a way to go back to the previous channel you were watching?"

 

Dazzasky:- If you swipe right on the touchpad remote it will bring up a screen at the bottom where you can select your previous channel.

 

Fredrussell discovers how to find their Sky Q remote

 

"Just realised there is a button in the centre of the Q on the Sky Q 2TB box. Gave it a press and was greeted by what sounded like a quiet smoke alarm. Wasn't too impressed and spent a good 5 minutes trying to figure out what it was without any joy.

 

Went to turn it off with the remote to find out it was actually the touch remote. So it turns out if you lose your remote down the couch you can find it with the touch of a button."

S1 outlines how to quickly access your recordings

 

"By mistake, just found that by pressing the Sky logo on Q remotes takes you straight to recordings............"

Superdavebrown was forever fast forwarding

 

"Say I want to go to 30 minutes on a program, other than fast forward is there another way?"

 

Tarbat:- Swipe UP then swipe RIGHT and it will jump forward

 

s.shenton sometimes loses track of everything they’ve watched

 

"I have downloaded a box set, does anyone know you can tell if it has been viewed?"

 

Simon194:- Programmes that have been viewed will have a blue progress bar underneath the tile picture.

 

Chrisee:- A white dot indicates that material has not been viewed.

 

Got any tips up your sleeve that you would like to share? Let us know in the comments below or join the conversation in the Sky Q forum. 

 

31 Comments
Researcher

A big thanks to all of you who replied regarding the problems I had with watching in 3D and the fact that the Qbox had locked down 2160/10 with no obvious way of resetting. Between you, you have solved the problem for me. If ever you're in my neck of the woods - that's a pint I owe you all!

Hi

 

Has anyone experienced the Sky Q box and Mini box making the surface that they stand on extremely hot, both boxes are in free air, one on the kitchen worktop and the other on the cupboard top along side the TV.

 

On moving the boxes and placing my hand flat on the area that the boxes were standing on I have to remove my hand as the Area is very hot, the top of the boxes are also quite hot, I am concerned that they may be hot enough to damage the serfaces.

 

I have reported this to Sky.

Runner

I have Sky Q and when I go into the menu for recorded programs the programs have recorded but the is no picture of the recorded programs on the menu. Where the picture should be there is just a blank blue square. Any one know to sort this problem out?

Researcher

I am no expert but I had a similar problem which was only rectified by increasing the download speed. In other words, your broadband speed/width is less than the service requires. The other way this is caused is that some specialist channels like "Hotchanda" do not provide a "still" for your menu. Third and final, have you re-booted your Q box? Sincerely hope one of these works for you as I konw how totally frustrating "Q" can be.

Researcher

Hi

 

I am on Fibre to Home so increasing the speed anymore is not viable.

 

Thanks for your interst though

Viewer

Hi all I'm having problems with images on my sky Q planner and also they not grouping? I have tired re-booting and turning it all off and tired up dated it and still nothink happens? Can any1 help me please? 

Researcher

I had the same problem of lost thumbnails and series not stacking. Started last week. I rebooted the box (disconnected the power for a minute or so and then allowed it to restart.) It didn't do anything to programmes I had already recorded, but new programmes recorded after I did it had thumbnails back and started stacking again. Not happened since (touching wood rapidly)

Runner

Sky Q.

On switching ON, the display defauts to "Top Picks". Is there a way to default to "tv guide" instead?

Researcher

Getting+Old I suspect you are stuck with it, as that seems to be the default position. I have been told that this may change "later in the year." But until then I think we're all stuck with it.

Runner

Why can't I see all the hd channels? I just get a comment "your subscription doesn't cover this channel" I was not informed that this was an  option when I ordered my q multiroom and variety bundle.  I am very disappointed by this as I watch a lot of the programs on the discovery, national geographic and eden channels. Where do I go from here?

 

Researcher

Firstly, have you tried re-booting your main Qbox. Next, was this new to you or did it replace an earlier Skybox. If it was new to you, get on to Sky because they have probably sold you the wrong bundle. If you are exchanging an old system for Q, then I suspect the problem was in the switch over when the Q system was installed. Did the engineer check all the channels before he/she left? Again I suspect you will need to contact Sky and explain the situation and get a re-visit from the engineer. I am not a "teccy" expert so if you get a reply which is different from someone else, try their remedy first. My sympathy for your plight....they should have ironed the bugs out of Q before they marketed it. All the best.

Runner

Do Sky themselves ever look at questions posed by their users? If they do, why don't they answer? If they don't, why not?

Researcher

Sky claim they read every one (note the word "claim".) They also have contact numbers, but service levels are poor and waiting times of over a hour have been known. This is only my opinion but telephones need people, complaints need people, but like almost everywhere these days, Sky try to get away with the barest minimum and good customer service is the first to be abandoned. They know they have only one serious competitor (Virgin) who are equally as inept and are currently "sleep walking" into a situation where their version of Q (called V6) is equally as bug ridden and customers who have chosen it have as many, if not more complaints regarding it....it's also quite expensive and doesn't guarantee UHD yet, although they claim it's the reason for marketing it! Please forgiive the vitriol, but at the moment it is my personal belief we are screwed.

Researcher

Hi all,

ive got sky q installed.Just one mini box in seperate room.Ive got a. Bose solo 5 sound bar with the mini box.The Bose delivers just a crackling noise listening to the radio or non HD Tv channels.I can reset the mini box and then I get normal sound on all channels.

      When I connect the Bose to the Two terrabite box it plays perfectly.Had a great sky engineer here today,he says there is a soft ware fault on the mini boxes.To overcome the problem he went into settings ,came out of Dolby and into normal,...and the problem is gone.Obviously I haven't got the use of Dolby on the mini box,and will have to wait for SKY,to deal with the software update on the mini box.

     The other problem is the optical cable will not connect from the TV direct.Will,only connect ,mini box to Bose.

Boom Operator

Why have the recording thumbnails gone blank? We used to be able to see images now there is nothing - just titles. . 

Runner

Hi,

 

Does anyone know what happens if you connect a Sky Q box to an existing Sky Plus LNB. Is it a case case of it working but with reduced functionality (e.g.2 channels only) or does it just not work at all?

Thanks.

Researcher

Clubswiger (Boomslinger) do you do sound for film or TV? The only way that most of us have got round this problem (and it appears to be fairly common) is th re-boot your Q-box. Leave it with the power off for about a minute then switch on again. I doesn't always work and even if it does, it wil only start thumb-nailing from when you re-booted. Best of luck - I thinkwe're all Guinnee Pigs for Sky!

Researcher

Hi Macdoogal, while installing my Q-box, I asked the engineer the same question and he said that the two had been deliberatly made incompatible due to the fact they wish to stop anyone "pirating with an old box. Totally unacceptable as this now means that any stored recordings on the old boc are useless. So sorry, we're stuck with it. 

My sky Q is still not working properly, there are still no pictures on my home screen. This seems to be a common problem and I was told weeks ago a new software update would sort out this problem. 

Surprisingly there has still not been a software update and I've been told sky are not yet sure when the update will be. 

Does anyone know when the update will be?

Researcher

I was told by Sky engineer it would be "mid-March."

Cheers mate 👍 🇬🇧🇬🇧🇬🇧🇬🇧

Viewer

Has anyone else been told by Sky that the intermittent fault of the picture and sound cutting out for up to 2 seconds is the result of a software update by Samsung, only to be told by Samsung that it does not apply to the model of the TV that I have. If so what is the answer?

Runner

Sky q box keeps going to 999 channel every morning from being on standby. Any one have same 

Runner

How is the best way to search through your recordings by catagory eg.  By Movies or Sport for examle?

Runner

Can you download sky Q recordings to an sd card in your tablet. I am short of space on my tablet.

Thanks 

Researcher

I have checked out the av output from the SkyQ satelite box and the news ir....it's possible to use, but at a great sacrifice. It will only become active at the lowest set quality (576p) and that means de-tuning your entire Q system to something approaching standard definition only. So the reason for having a Q box is negated. If you can do it, switch to this setting, then when you have down-loaded switch back. You will need a suitable lead from 3point 3.5mm composite jack to whatever your tablet input is. Sky have actually set this up for those whose secondary set is not HD ready, you can cheat it, but I dont think it's worth the effort for the extreme poor quality you get. Sorry no better news.

Runner

I upgraded to Q in March. 18 month term. No problem. Been a loyal SKY customer for 12 years or so..

The Q box began to freeze for no reason within a month. It is well ventilated and in a great position. I have even put it up on little wooden blocks to assist airflow. Didn't work. 

It is hardly used, booster in room above and an extra box in attic for my son. 

It then became a near daily occurrence. And settled again to a twice weekly re-set.

Loads of calls and grief. Do this, do that , like i have not done all that before eh....?

Engineer came out. New box and lost all my recordings.

Then it started again recently within 1 week. Put up with it until i missed TDF 2 weeks ago. Raging...

Numerous calls to Mumbai , and txt.

Another engineer out last week. Changed cables. Seems to be ok....

 

He was not gone 5 minutes, probably less and the f##king thing froze. Argggghhhhhhhh. Mid TDF again....

Another re-set and wait....

 

I can see me ditching this, and i will not pay cancellation fees for a product that is basically not fit for purpose.

Runner

What the pin I need for the manual tuning please and thank you 

Runner

can i connect wireless head phones to Sky Q,by av cables (white/red/blue) which Sky sell,at the moment haveing to run seperate av box,

Runner

can i stop cookies reminder comeing ever time i open Sky????

Boom Operator

Is it possible to delete all viewed programs en mass instead of one at a time.